1-800 Contacts Tech Stack

Online contact lens retailer expanding into broader vision care

Retail Health and Personal Care Products Draper, Utah 1,001–5,000 employees Privately Held

1-800 Contacts operates a direct-to-consumer contact lens business at scale—87+ million orders fulfilled, 86 million units in stock—while undergoing significant infrastructure modernization. Active projects span data center migration (Salt Lake City to Dallas/Fort Worth), network replacement (Cisco to Arista), and voice system sunset, indicating a shift from legacy on-premises infrastructure toward cloud-native operations. Marketing dominance in the hiring mix (9 of 24 active roles) paired with projects in adtech optimization, affiliate growth, and funnel design suggests a pivot toward customer acquisition and retention as core growth levers.

Tech Stack 27 technologies

Core StackConfluence Salesforce Marketo HubSpot C# Azure DevOps Databricks Tableau Angular Python Power BI Braze Tealium Adobe Google YouTube Excel SQL NICE CXone Adobe Analytics R Windows Word Eloqua Salesforce Marketing Cloud

AdoptingArista

ReplacingCisco

What 1-800 Contacts Is Building

◆Challenges

Critical call center agent performance issues
Measuring tech investment value
Streamlining e-commerce experience
Data job failures
Equitable compensation policies
Competitive job positioning
Internal equity analysis
Increasing conversion rates
Re-acquisition of dormant customers
Acquiring new customers

▲Active Projects

Salt lake city to dallas/fort worth data center migration
Sunset of on-premises voice systems
Cisco-to-arista network migration
Adtech system implementation and optimization
Affiliate & partner growth
Sales funnel design
Campaign development
Partner management
Martech ecosystem optimization
Marketing systems roadmap

Hiring Activity

Accelerating25 roles · 10 in 30d

Department

Marketing

9

Ops

5

Engineering

3

Manufacturing

3

HR

1

Logistics

1

Product

1

Support

1

Seniority

Senior

7

Junior

6

Manager

4

Mid

4

Lead

2

Director

1

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About 1-800 Contacts

1-800 Contacts is a privately held vision care retailer headquartered in Draper, Utah, with 1,001–5,000 employees. The core business distributes contact lenses direct-to-consumer via e-commerce, supported by a call center operation and fulfillment logistics. The company recently formed a parent entity, SeekWell, to expand into adjacent vision categories: Luna (B2B vision care solutions) and The Framery (online eyeglasses retail). Operations span North American data centers and a distributed workforce. The tech stack reflects a maturing commerce platform (Salesforce, HubSpot, Marketo, Tealium, Adobe Analytics) layered over data analytics (Databricks, Tableau, Python) and internal systems (Azure DevOps, C#, SQL).

HeadquartersDraper, Utah

Company Size1,001–5,000 employees

Hiring MarketsUnited States

Frequently Asked Questions

What is 1-800 Contacts' tech stack?

Core: Salesforce, HubSpot, Marketo, Tealium, Adobe Analytics. Data: Databricks, Tableau, Python, R, SQL. Infrastructure: Azure DevOps, C#, Windows. Customer experience: NICE CXone, Braze. Currently migrating network infrastructure from Cisco to Arista.

What projects is 1-800 Contacts working on?

Infrastructure: data center migration (Salt Lake City to Dallas/Fort Worth), voice system sunset, Cisco-to-Arista network upgrade. Growth: adtech optimization, affiliate and partner programs, sales funnel redesign, marketing systems roadmap. Internal focus: call center performance, conversion rate improvement, dormant customer re-acquisition.

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