Third-party benefits administration for union and multi-employer pension plans
Zenith American Solutions administers benefits for over two million participants across multi-employer Taft-Hartley trusts, pension plans, and public sector schemes. The tech stack—Workday, Salesforce, SQL, ADP—is standard for benefits administration, but the hiring profile reveals operational pressure: finance dominates open roles (14 of 40), followed by HR and ops, with only 2 engineering positions. Active projects center on Salesforce workflow automation and migration of existing clients onto the Basys platform, while pain points cluster around data accuracy, compliance, and staffing constraints—typical friction points when scaling manual benefits processing.
Zenith American Solutions is a third-party administrator (TPA) serving union and multi-employer benefit plans across the United States since 1944. The firm manages health and welfare, retirement benefits, pension administration, billing, eligibility, and compliance services for over two million participants and their families. Operating from 41 offices with approximately 1,750 professionals—800 of whom are covered by collective bargaining agreements—Zenith handles plan administration for multi-employer, single-employer, and public employer sector plans. The organization emphasizes mission-driven work: 30% of staff have tenure exceeding ten years. Service delivery spans claims processing, regulatory compliance, HIPAA privacy and cybersecurity, and technology solutions delivered through a dedicated client relationship team.
Zenith provides third-party administration services for Taft-Hartley trust funds, multi-employer pension plans, and public sector employee benefit plans, serving over two million participants and their families across health, welfare, and retirement benefits.
Zenith is headquartered in Tampa, Florida, and operates 41 offices across the United States with over 1,750 professionals.
Zenith uses Workday for HR and payroll, Salesforce for CRM, ADP for benefits processing, SQL for data management, and standard Office tools (Word, Excel, Outlook). The organization is currently migrating existing clients to the Basys platform.
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