Automotive distribution and service operations for Volkswagen Group brands in Italy
Volkswagen Group Italia imports and distributes vehicles, parts, and accessories for five major brands across Italy while operating a service network. The tech stack is heavily Salesforce-centric (Sales Cloud, Service Cloud) layered on AWS infrastructure (Glue, Athena, RDS, Lambda, ECS, EKS) — indicating a shift toward data-driven CRM and self-serve analytics. Active hiring spans engineering, marketing, and data roles, with projects clustered around CRM data management, marketing automation, and fleet operations, while internal friction points center on data quality in Salesforce and pipeline optimization.
Volkswagen Group Italia is the Italian distributor and service operator for Volkswagen, Audi, SEAT, ŠKODA, and Volkswagen Commercial Vehicles. The company manages vehicle imports, parts logistics, and after-sales service through a contracted dealer network, with headquarters in Verona. The organization spans 501–1,000 employees and has operated since 1954. Core business functions include fleet management, customer satisfaction tracking across the distribution network, and brand-specific support for five automotive marques.
Salesforce (Sales Cloud, Service Cloud) paired with AWS services: Glue, Athena, RDS, Lambda, ECS, EKS, and related infrastructure tools. GitLab, Terraform, and Tableau for CI/CD and analytics.
CRM data management, fleet events organization, marketing automation end-to-end, customer journey design, marketing cloud configuration, and fleet business opportunity tracking. Internal focus includes data quality remediation in Salesforce and pipeline optimization.
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