AI automation platform for chat, voice, and ticket workflows
KODA.AI builds an AI-powered automation suite covering conversational chat, voice, and ticket-based workflows for customer service and internal operations. The tech stack—Vue, TypeScript, Node.js, GCP, Docker, Kubernetes, BigQuery—shows a cloud-native, containerized architecture; the recent RAG adoption and active projects around GenAI integration and LLM testing reveal a product pivot toward agentic AI. Engineering dominates hiring (8 roles), with leadership focus on AI infrastructure, while scaling challenges around cost, on-premise deployment, and model security remain core pain points.
Notable leadership hires: Tech Lead
KODA.AI is a Wrocław-based automation platform founded in 2017 that enables enterprises to deploy AI-driven chatbots, voicebots, and ticket automation across customer-facing and internal workflows. The platform supports conversational commerce, messenger marketing, and voice commerce use cases. Recent project activity shows early-stage customer deployments (financial services, retail, media verticals) alongside infrastructure work on on-premise solutions and GenAI integration. The 11–50 person team is engineering-focused, with active development on admin tooling, LLM/RAG testing, and AI interface design.
KODA.AI uses Vue and TypeScript for frontend, Node.js and Laravel for backend, GCP (BigQuery, Cloud Firestore) for cloud infrastructure, Docker and Kubernetes for containerization, Elasticsearch for search, and Python for AI/ML work.
Active projects include GenAI integration, LLM and RAG solution testing, on-premise deployment, admin panel development, and AI interface design. Recent customer work includes voicebot and chatbot implementations for retail and financial services clients.
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