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Fini Tech Stack

AI customer support agent for regulated, high-stakes workflows

Software Development San Francisco, California 51–200 employees Privately Held

Fini deploys agentic AI into existing support platforms (Zendesk, Salesforce, Intercom, HubSpot) to automate high-stakes customer issues—refunds, KYC, account changes, billing disputes—with 98% verified accuracy and zero hallucination. The hiring mix is heavily marketing-skewed (5 of 11 roles) alongside research (3), signaling a shift from pure product delivery toward sales enablement and brand-building as the core product matures.

Tech Stack 10 technologies

What Fini Is Building

Challenges

  • Compliance with global standards
  • Automating customer support tickets
  • Resolving high-stakes regulated issues
  • Automating high-stakes regulated workflows
  • High-volume support tickets
  • Workflow optimization challenge
  • High support costs
  • Streamlining marketing and sales processes
  • Improving marketing performance metrics
  • Reducing resolution times

Active Projects

  • Improving ai platform training and functionality
  • Technical blog creation
  • Social media strategy building
  • Video production
  • Marketing campaigns
  • Event planning
  • Sales outreach strategies

Hiring Activity

Accelerating10 roles · 10 in 30d

Department

Marketing
5
Research
3
Engineering
1
Ops
1
Sales
1

Seniority

Mid
6
Junior
4
Manager
1
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About Fini

Fini is an AI support agent for mid-market and enterprise B2C companies in fintech, SaaS, and marketplaces. The product resolves customer issues by integrating with existing support stacks and connecting to real policies, data, and systems—automating up to 80% of tickets in selected journeys while keeping every answer traceable and compliant. The company operates at scale, processing over 1,000,000 tickets monthly for organizations including Fortune 500 companies. Fini meets SOC 2, GDPR, ISO 27001, and EU AI Act requirements.

HeadquartersSan Francisco, California
Company Size51–200 employees
Hiring MarketsNetherlands, Peru, India

Frequently Asked Questions

What support platforms does Fini integrate with?

Zendesk, Salesforce, Intercom, HubSpot. Fini plugs into existing stacks without replacing them.

What countries does Fini hire in?

Netherlands, Peru, and India. Current active hiring spans these three countries.

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