Universal Assistance Tech Stack

Travel assistance and insurance provider with global service network

Individual and Family Services Buenos Aires, Ciudad autónoma de Buenos Aires 501–1,000 employees Founded 1980 Privately Held

universal-assistance.com LinkedIn

Universal Assistance operates a travel services platform spanning medical assistance, claims handling, and insurance coverage across six countries in Latin America and Africa. The sales-heavy hiring mix (16 of 24 active roles) paired with pain points around sales targets and conversion optimization signals a business scaling customer acquisition faster than internal ops can absorb—evidenced by concurrent focus on procedure manuals and control mapping to lock down operational risk as portfolio grows.

Tech Stack 11 technologies

Core StackGoogle Analytics Tableau Google Ads Meta Ads Protheus PowerPoint Excel CRM Microsoft Office Looker Studio Tik Tok Ads

What Universal Assistance Is Building

◆Challenges

Evaluating internal control effectiveness
Detecting operational risk incidents
Ensuring icfr compliance deadlines
Identifying process control gaps
Client portfolio growth
Coordinating with medical providers
Managing lost luggage
Ensuring customer satisfaction
Meeting sales budget targets
Optimizing conversion funnel

▲Active Projects

Procedure manual development
Process mapping for controls

Hiring Activity

Steady25 roles · 8 in 30d

Department

Sales

Finance

Support

Ops

Product

Risk

Seniority

Mid

Senior

Junior

Company intelligence

Find more companies like Universal Assistance by tech stack, pain points and active projects

Get started free

About Universal Assistance

Universal Assistance provides travel assistance and insurance services to individual and family travelers, operating since 1980. The company maintains service centers across multiple continents to handle roadside assistance, medical emergencies, lost baggage claims, and travel insurance products. As a subsidiary of Zurich Insurance Group, it operates across Argentina, Colombia, Brazil, South Africa, Panama, and Mexico, serving mid-market and consumer travel segments. Current operational priorities center on scaling sales capacity while strengthening internal controls and risk detection as the client portfolio expands.

HeadquartersBuenos Aires, Ciudad autónoma de Buenos Aires

Company Size501–1,000 employees

Founded1980

Hiring MarketsColombia, Brazil, South Africa, Argentina, Panama, Mexico

Frequently Asked Questions

What tech stack does Universal Assistance use?

Protheus ERP, Microsoft Office suite (PowerPoint, Excel), CRM systems, and analytics tools including Google Analytics, Looker Studio, and Tableau. Marketing relies on Google Ads, Meta Ads, and TikTok Ads.

Is Universal Assistance hiring for sales?

Yes—16 of 24 active roles are sales positions, the largest department focus. Roles span mid-level and senior seniority tiers, reflecting emphasis on account management and new customer acquisition.