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UDR is a publicly traded real estate investment trust managing over 60,000 apartment units with a 52-year operating history. The tech stack is operational and people-focused—SugarCRM for resident relationships, Kronos for workforce scheduling, PeopleSoft for HR, Power BI for reporting—reflecting a property-management organization scaling resident services and internal operations. Active hiring is concentrated in operations (49 roles), with accelerating velocity and mid-level seniority dominance, suggesting pressure to improve execution on resident satisfaction and delinquency management, which rank among the top pain points.
Tech Stack 10 technologies
What UDR - Opening Doors to your future Is Building
◆Challenges
- Reducing delinquency and bad debt write-offs
- Communication response time
- Improving resident satisfaction
- Handling evictions
- Occupancy
- Inventory management within budget
- Addressing resident complaints promptly
- Resident retention
- Risk management safety issues
- Resident service issues
▲Active Projects
- Self-guided tours
- Move-in orientation sessions
- Customer survey program
- Contract management improvement
- Resident events and activities
- Emergency action procedures development
- Charity donations and food drives
- Sustainability projects
- Green energy procurement
- Utility reimbursement billing process
Hiring Activity
65 roles · 35 in 30d
Department
Seniority
Notable leadership hires: Community Director
Company intelligence
