Direct-to-consumer kitchenware brand scaling B2B and marketplace operations
Shay is an India-based kitchenware retailer built around online and offline channels, now pivoting toward B2B wholesale (HORECA, bulk orders, marketplace leads). The tech stack—Salesforce, AWS, Looker Studio, SQL—sits thin relative to operational complexity: the pain list reveals fragmented data across marketplaces, inventory mismatches, and CRM hygiene issues. Hiring is accelerating across ops, data, and design, suggesting they're automating supply-chain visibility and standardizing fulfillment workflows rather than expanding pure D2C.
Shay operates as a modern kitchenware brand selling through direct channels (owned website and offline stores) and marketplace platforms in India. Founded in 2019, the company has shifted from single-channel retail toward a multi-channel model that includes B2B wholesale (HORECA, bulk corporate orders) and third-party seller channels (Amazon). The organization is small (2–10 employees) but operationally distributed: they manage inventory across channels, reconcile platform fees, optimize shipping costs, and maintain product content (imagery, descriptions) across multiple storefronts. Recent hiring focuses on operations, data infrastructure, and design—areas critical to scaling without proportional headcount growth.
Shay uses Salesforce for CRM, AWS for infrastructure, Looker Studio and Power BI for analytics, SQL for data queries, and Adobe Creative Suite (Photoshop, Illustrator, InDesign, Figsize Canva) for design. They rely on Amazon Seller Central for marketplace operations and Google Sheets and Excel for ad-hoc analysis.
Current projects include building a HORECA (hotel/restaurant/cafe) wholesale engine, enforcing CRM discipline, converting marketplace leads to B2B orders, scaling bulk-order fulfillment, implementing dashboards for operations reporting, and addressing data fragmentation across marketplaces and inventory channels.
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