French mutual insurer scaling agency network and claims automation
Thélem assurances is a 200-year-old French mutual insurer (201–500 employees, Chécy) with a sales-led hiring surge: 70 active roles, 40 posted in the last 30 days, dominated by sales (41 roles) and support (6). The tech stack is enterprise-conventional—Excel, Power BI, SQL, SAS, Salesforce, Windows 11—with emerging automation work (Power Automate) and fraud detection for claims. Active projects center on agency acquisition and retention, product launches, and Solvency 2 compliance, revealing a two-front scaling challenge: growing the agent network while operationalizing regulatory and risk controls.
Thélem assurances provides insurance products and services to members across France, operating through a distributed agency model. The company is structured as a mutual (sociétaire-owned), a legally distinct form that shapes product development and member focus. Current operational priorities include acquiring and supporting new agencies, building technical compliance for Solvency 2, and automating claims workflows—particularly fraud detection. The engineering footprint is small (5 roles), concentrated on automation and platform support, while sales and support staff anchor the agency-facing business.
Excel, Power BI, Microsoft 365, SQL, SAS, Windows 11, Salesforce, SharePoint, Power Automate, Configuration Manager, and Intune. The stack emphasizes business intelligence and CRM over custom development.
Agency network expansion (acquisition and retention), product launches, Power Automate workflow automation, fraud detection for claims, Solvency 2 compliance modeling, and risk appetite optimization.
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