The Institute of Internal Auditors Tech Stack
Professional association for internal auditors, risk managers, and governance leaders
The IIA is a 201–500 person membership organization serving internal audit, risk management, and governance professionals globally. The tech stack reflects a membership-and-marketing operating model: HubSpot + Salesforce (customer engagement), Salesforce Marketing Cloud + Marketo + Pardot (campaign orchestration), ServiceNow (process management), and NetSuite (financial operations). Active hiring is heavily weighted toward marketing and ops roles at manager/director level, with concurrent projects focused on member NPS, retention strategy, advocacy engagement, and loyalty optimization — a clear signal the organization is rebuilding retention and acquisition mechanics after member churn pressures.
Tech Stack 18 technologies
What The Institute of Internal Auditors Is Building
◆Challenges
- Member retention
- Streamlining documentation and reporting tasks
- Balancing cost schedule scope risk
- Frictionless roster management
- Optimizing seat utilization
- Maintaining an ethics database
- Engagement optimization
- Lifetime value increase
- Reducing administrative effort
- Csat improvement
▲Active Projects
- Lead public policy campaigns
- Member nps improvement
- Develop advocacy materials
- Copilot prompt development
- Committee meeting support
- Documentation review preparation
- Member & customer growth strategy
- Loyalty, retention & value optimization
- Increase pac engagement and grassroots advocacy
- Skill-building programs
Hiring Activity
Department
Seniority
Notable leadership hires: Digital Experience Director, Marketing Director, Membership Director
