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The Functionary Tech Stack

BPO and staffing platform for customer support, software development, and back-office operations

IT Services and IT Consulting Aubrey, Texas 1,001–5,000 employees Founded 2017 Privately Held

The Functionary operates a business process outsourcing (BPO) model spanning customer support, software development staffing, and back-office operations. The tech stack reflects a Salesforce-centric support operation (Salesforce, Slack, Azure DevOps) paired with development tooling (React, Angular, Spring Boot, AWS), while active hiring across finance, support, and engineering—plus adoption of test-automation frameworks (Selenium, Cypress, Appium)—suggests internal focus on scaling QA and reducing manual support load.

Tech Stack 53 technologies

Core StackCisco Slack Salesforce Azure DevOps Power BI Power Query QuickBooks NetSuite React Angular AWS Postman Tableau Jira Confluence Atlas DHCP Gearset Copado Excel Google Sheets ICD-10 Spring Boot LinkedIn Meta Instagram SQL iOS Android REST Assured+16 more

AdoptingSelenium Cypress Appium

What The Functionary Is Building

◆Challenges

High volume support requests
High-volume call handling
Automating routine analysis
Improving product functionality
Claim rejection resolution
Optimizing salesforce platforms
Scalable salesforce solutions
Supporting salesforce integrations
Reducing billing errors
Ensuring rcm compliance

▲Active Projects

Greyhound flix ticketing support
Improving customer satisfaction
Onboarding customers on ecommerce best practices
Beta 1:1 and 1:3 deployments
Ai-powered automation of financial reporting
Design dynamic power bi dashboards
Implement sops and qa programs
Qa strategy for hardware-software integration
Mobile testing for ios/android
Test automation framework selection

Hiring Activity

Accelerating25 roles · 10 in 30d

Department

Finance

7

Support

7

Engineering

5

Operations

2

Data

1

HR

1

Seniority

Mid

10

Senior

7

Junior

4

Director

1

Lead

1

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About The Functionary

The Functionary provides outsourced staffing and business process solutions across three lines: customer support (multilingual contact-center teams handling high-volume inquiries), software development (English-speaking developers across programming languages), and back-office operations (accounting, knowledge processes, billing). Founded in 2017, the company operates across six countries (United States, El Salvador, Philippines, Mexico, Canada, Colombia) with 1,001–5,000 employees. Internal projects indicate heavy Salesforce platform optimization, financial-reporting automation, and mobile/hardware QA expansion.

HeadquartersAubrey, Texas

Company Size1,001–5,000 employees

Founded2017

Hiring MarketsEl Salvador, United States, Philippines, Canada, Mexico, Colombia

Frequently Asked Questions

What tech stack does The Functionary use?

Primary: Salesforce, Slack, Azure DevOps, AWS, React, Angular, Spring Boot. Supporting: Cisco, NetSuite, QuickBooks, Power BI, Tableau, Jira, Confluence. Adopting: Selenium, Cypress, Appium for test automation.