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Tech-Keys Tech Stack

Managed IT services and infrastructure support for small-to-mid-market businesses

IT Services and IT Consulting Howell, New Jersey 51–200 employees Founded 2009 Privately Held

Tech-Keys operates a managed services practice built on ConnectWise, Autotask, and Datto — the core stack for SMB-focused IT operations shops. With 11 of 14 open roles in support and a Chief of Staff hire underway, the org is scaling customer-facing delivery while tackling internal friction: their pain-point list emphasizes reducing escalations, improving first-time resolution, and automating routine work. Current projects around ITSM process refinement and self-service automation suggest an efficiency push to convert IT from cost center to strategic function.

Tech Stack 16 technologies

Core StackAWS Cisco Zendesk ServiceNow Microsoft 365 Azure Datto CompTIA ConnectWise IT Glue SonicWall Autotask Kaseya Windows macOS Microsoft Office

What Tech-Keys Is Building

◆Challenges

Turning it cost center into advantage
Automation to improve operations
Reducing issue escalations
Reducing ticket volumes
Improving first-time resolution rates
Enhancing response times
Execution improvement
Decision-making improvement
Misalignment reduction

▲Active Projects

Client technology review sessions
Roadmap planning
Automation and self-service implementation
Itsm process refinement
Ai-driven support tool integration

Hiring Activity

Accelerating15 roles · 7 in 30d

Department

Support

11

Engineering

1

Executive

1

Sales

1

Seniority

Mid

7

Junior

3

Lead

2

Intern

1

Senior

1

Notable leadership hires: Chief of Staff

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About Tech-Keys

Tech-Keys provides managed IT services to small and mid-market businesses across multiple verticals in the United States. The company operates out of Howell, New Jersey, and delivers end-to-end IT management including infrastructure design, helpdesk support, proactive monitoring, and maintenance. Founded in 2009, the firm operates with a 51–200 person team structured primarily around support delivery, with dedicated customer care oversight. Clients receive tailored solutions paired with high-level technical guidance.

HeadquartersHowell, New Jersey

Company Size51–200 employees

Founded2009

Hiring MarketsUnited States

Frequently Asked Questions

What is Tech-Keys' tech stack?

Core platforms include ConnectWise, Autotask, Datto, and IT Glue for service delivery and asset management. Infrastructure tools span Microsoft 365, Azure, AWS, Cisco, SonicWall, and Kaseya for monitoring and patching.

What is Tech-Keys working on?

Active projects include client technology review sessions, roadmap planning, automation and self-service implementation, ITSM process refinement, and AI-driven support tool integration.