AI agents for customer conversations across web, e-commerce, and messaging apps
Steps AI builds conversational AI agents deployed across websites, Shopify stores, WhatsApp, Instagram, and internal knowledge bases. The company is 11–50 people, founded in 2024, and currently hiring aggressively in marketing and sales (7 of 8 open roles) while scaling outbound infrastructure — a typical early-stage go-to-market motion for a product-market fit story still in customer acquisition phase.
Steps AI provides AI agents that handle customer conversations in real time across multiple channels: web widgets, e-commerce platforms (Shopify, WooCommerce), WhatsApp, Instagram, and Slack. The product targets e-commerce brands and enterprises looking to reduce support load, increase conversions, and extract data from customer interactions. Built with Next.js, React, TypeScript, and NestJS on the backend, the platform integrates with Shopify, Zendesk, and HubSpot. The company is based in Toronto, Ontario, and was founded in 2024.
Frontend: Next.js, React, TypeScript, Tailwind CSS, Redux Toolkit. Backend: NestJS, Node.js, Python. Testing: Jest, Cypress, Playwright. Auth: JWT, OAuth. Integrations: Shopify, Zendesk, HubSpot, LinkedIn.
Shopify, WooCommerce, WhatsApp, Instagram, Slack, Zendesk, HubSpot, and custom internal knowledge bases. Agents deploy as web widgets, mobile integrations, or API-driven workflows.
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