Sprinklr Tech Stack

AI-native unified customer experience platform for enterprise contact centers and social teams

Software Development New York, NY 1,001–5,000 employees Founded 2009 Public Company

Sprinklr operates a public, distributed architecture spanning Java, Node.js, Scala, and polyglot databases (MySQL, Postgres, Cassandra, DynamoDB, MongoDB) with real-time capabilities (Kafka, Redis) and native telephony integration (FreeSWITCH, RTPEngine, WebRTC, Kamailio). The tech stack reflects a mature omnichannel platform anchored in contact-center and social-listening workloads. Hiring velocity is accelerating across engineering and sales, with active projects focused on frontend modernization, voice infrastructure scaling, and secure integrations—signaling investment in platform reliability and customer onboarding workflows rather than new product lines.

Tech Stack 136 technologies

Core StackJava Node.js Scala MySQL Redis Cassandra DynamoDB MongoDB Kafka AWS RabbitMQ PostgreSQL C++ Python Azure FreeSWITCH RTPEngine Wireshark tcpdump C/C++ AWS SQS GitOps Kamailio OpenSIPS WebRTC C Bash Lua Genesys Engage Amazon Connect+105 more

What Sprinklr Is Building

◆Challenges

Unifying fragmented teams, tools and data
Low adoption
Security of voice infrastructure
Breaking down silos
Enterprise complexity separating brands from customers
Growing enterprise complexity
Unifying data across silos
Value realization
De-risk accounts
Implementing and migrating revenue accounting systems

▲Active Projects

Next-generation frontend applications and micro-frontends
Sprinklr ccaas implementation for enterprise clients
Module lifecycle management
Scalable secure integrations
Onboarding product teams to secure software development lifecycle
Scalability and resiliency initiatives for voice infrastructure
High-impact customer events
Platform adoption
Global compliance program
Integrating microlearning into workflow

Hiring Activity

Accelerating150 roles · 70 in 30d

Department

Engineering

Sales

Support

Product

Finance

Ops

Security

Marketing

Seniority

Senior

Lead

Manager

Mid

Director

Intern

Principal

Junior

Notable leadership hires: Success Director

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About Sprinklr

Sprinklr is a public AI-native platform for Unified Customer Experience Management (Unified-CXM) used by 1,900+ global enterprises to manage customer interactions across social media, marketing, advertising, contact centers, and feedback channels. The platform unifies data and workflows across customer-facing teams—addressing a core pain point of enterprise customers: siloed tools, fragmented teams, and slow time-to-value. Sprinklr is headquartered in New York and operates a global workforce across 16+ countries. The company serves large accounts including Fortune 100 brands, with a current focus on driving platform adoption, improving customer success outcomes, and scaling voice and integration infrastructure.

HeadquartersNew York, NY

Company Size1,001–5,000 employees

Founded2009

Hiring MarketsIndia, Syria, Germany, Australia, Japan, United Kingdom, Canada, Italy

Frequently Asked Questions

What is Sprinklr's tech stack?

Sprinklr uses Java, Node.js, Scala, MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Kafka, Redis, and AWS/Azure cloud infrastructure. For telephony and real-time communications, it leverages FreeSWITCH, RTPEngine, WebRTC, and SIP platforms (Kamailio, OpenSIPS). Contact-center integrations include Genesys Engage and Amazon Connect.

What is Sprinklr working on?

Active projects include next-generation frontend and micro-frontend architectures, contact-center-as-a-service (CCaaS) implementations, voice infrastructure scaling and resiliency, secure integrations, secure software development lifecycle adoption, and microlearning integration into customer workflows.