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SmartOSC Tech Stack

Digital transformation agency for eCommerce and fintech enterprises

IT Services and IT Consulting Hanoi 1,001–5,000 employees Founded 2006 Privately Held

SmartOSC is a 1,000+ person digital transformation agency headquartered in Hanoi with offices across Vietnam, Australia, Singapore, Japan, Thailand, Indonesia, South Korea, the US, and the UK. The tech stack is heavily Salesforce-centric (Apex, Lightning Web Components, Service Cloud, Flow) layered on Java/Spring backend infrastructure and AWS, signaling deep enterprise customer relationships requiring CRM-led solutions. Active projects span microservices architecture, omni-channel routing, and AI-powered service ecosystems, while pain points cluster around compliance, agent utilization, and high-volume transaction handling—all hallmarks of fintech and large-scale eCommerce operations.

Tech Stack 25 technologies

Core StackFigma Lucidchart Jira Confluence Java AWS Docker Kubernetes Salesforce Apex Excel Visio Balsamiq Spring Boot Spring Security Spring Data JPA Git Backbase Lightning Web Components Salesforce DX Service Cloud REST API SOAP SOQL Salesforce Flow

What SmartOSC Is Building

◆Challenges

Compliance across multiple countries
Automation of c&b processes
Optimizing agent utilization
High-volume service environment
Complex business requirements

▲Active Projects

New country setup
Policy rollout
M&a integration
High-profile banking project
Microservices architecture implementation
Digital transformation of client service operations
Scalable ai-powered service ecosystem
Omni-channel routing architecture

Hiring Activity

Accelerating9 roles · 4 in 30d

Department

Engineering

6

Sales

2

HR

1

Seniority

Senior

4

Director

2

Mid

2

Lead

1

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About SmartOSC

SmartOSC delivers eCommerce platform builds and digital transformation for enterprise brands and financial institutions. Founded in 2006, the company has grown to over 1,000 employees distributed across nine countries, with primary operations in Vietnam and secondary hubs in Australia, Singapore, Japan, Thailand, and the US. Service offerings span UX/UI design, website development, mobile apps, managed hosting, and ongoing support. The engineering-led hiring profile (6 of 9 active roles) combined with active work on microservices, omni-channel architectures, and AI-powered service systems indicates a shift toward deeper technical delivery rather than pure agency staffing.

HeadquartersHanoi

Company Size1,001–5,000 employees

Founded2006

Hiring MarketsSouth Korea, Vietnam, Philippines

Frequently Asked Questions

What tech stack does SmartOSC use?

Salesforce (Apex, Lightning Web Components, Service Cloud, Flow), Java/Spring Boot backend, AWS cloud infrastructure, Docker/Kubernetes for orchestration, and design tools including Figma, Jira, and Confluence.

Where is SmartOSC headquartered and what countries do they operate in?

Headquartered in Hanoi, Vietnam. Active offices in Vietnam (Hanoi, Ho Chi Minh City, Danang), Singapore, Australia, Japan, Thailand, and the United States. Currently hiring in South Korea, Vietnam, and Philippines.