Smart NX Tech Stack

Omnichannel customer experience platform with embedded chatbots and contact center

Embedded Software Products Juiz de Fora, Minas Gerais 51–200 employees Founded 2013 Privately Held

Smart NX is a customer experience consultancy building omnichannel contact solutions—chatbots, voicebots, WhatsApp integration, call center—for retail and enterprise clients across Brazil. The tech stack (Node.js, React, PostgreSQL, MongoDB, Cypress, Jenkins) reflects a full-stack web and testing infrastructure. Active hiring across engineering, sales, and support at mid-level seniority signals scaling of both delivery and client success; pain points around bot performance monitoring, NLU optimization, and complex client customizations indicate the core challenge is moving from implementation services toward platform standardization.

Tech Stack 29 technologies

Core StackCypress Selenium Node.js React AWS Jenkins GitHub Actions CircleCI PostgreSQL MongoDB Postman New Relic Datadog Power BI Linux Windows Server Jira Confluence JavaScript TypeScript Gherkin Git Supertest Microsoft Office Asterisk Excel PowerPoint Word Udemy

What Smart NX Is Building

◆Challenges

Identifying expansion opportunities
Resolving client conflicts
Customizing software to client rules
Improving key metrics
Monitoring bot performance
Optimizing nlu models
Improving commercial processes
Integrating complementary platforms
Managing partner evolution
Implementing medium to high complexity projects

▲Active Projects

A/b testing of bot messages
Curation manual development
Medium to high complexity project implementation

Hiring Activity

Accelerating15 roles · 7 in 30d

Department

Engineering

Sales

Support

Product

Ops

Seniority

Mid

Junior

Intern

Manager

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About Smart NX

Smart NX delivers customer experience strategy and omnichannel solutions to mid-market and enterprise retailers in Brazil. Founded in 2013 and based in Juiz de Fora, Minas Gerais, the company operates as a full-service CX consultancy, combining diagnostic work, proprietary technology (chatbots, voicebots, call center systems, WhatsApp HSM), implementation, 24/7 support, and training. Client base includes over 250 companies across 30 of Brazil's top 50 retailers, with more than 20,000 active licenses in the field. The organization of 51–200 employees balances consulting delivery with engineering, sales, and support functions.

HeadquartersJuiz de Fora, Minas Gerais

Company Size51–200 employees

Founded2013

Hiring MarketsBrazil

Frequently Asked Questions

What tech stack does Smart NX use?

Node.js and React for web development, PostgreSQL and MongoDB for data storage, Cypress and Selenium for testing, AWS for cloud infrastructure, Jenkins and CircleCI for CI/CD, New Relic and Datadog for monitoring.

Where is Smart NX headquartered?

Juiz de Fora, Minas Gerais, Brazil. Founded in 2013, the company operates exclusively within Brazil and hires only in-country.