Energy-sector operations and billing services for utility companies
smart Energy Services runs back-office and customer-facing operations for energy utilities across Austria and Germany—processing mass-market billing, customer service, and transaction workflows. The tech stack (SAP, Power BI, SQL Server, Azure Synapse) reflects a traditional enterprise data and billing foundation, while active projects signal a modernization push: BI landscape rebuilds on cloud infrastructure, AI architecture planning, and accounts-payable digitalization. Hiring clusters in finance, ops, and support (13 of 23 roles) map to their core service delivery, with selective data and engineering adds suggesting infrastructure readiness gains.
Notable leadership hires: IT Team Lead, Process Lead, Customer Service Team Lead
smart Energy Services GmbH, founded in 2012 and operating as a public company, serves energy providers across Austria and Germany with end-to-end operational support. Structured as a joint venture between two leading Austrian and German utilities, the company handles process optimization, billing and customer-service solutions, regulatory compliance, and market transformation consulting for the utility sector. With approximately 270 employees based in Vienna, they specialize in high-volume transaction processing, customer interactions, and compliance workflows for mass-market energy customers—a capital-intensive, SLA-driven business model where downtime and billing accuracy carry direct revenue impact.
SAP BW, Power BI, Tableau, QlikView, SQL Server, Azure Synapse Analytics, Azure, Microsoft 365, and CAD. They are actively implementing a BI landscape refresh with Synapse and Power BI.
BI modernization (Synapse + Power BI), AI architecture planning, ERP upgrades for accounts receivable/payable, reporting system development, KPI frameworks, and cloud data strategy—reflecting a shift toward cloud-native analytics and process automation.
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