Catholic nonprofit operating 200+ healthcare, education, and social-service organizations
Sisters of Mercy of the Americas operates a sprawling network of over 200 sponsored service organizations across healthcare, education, and social justice — supported by thousands of staff and volunteers. The organization is mid-stage in a Dayforce implementation while addressing systemic pain points around HR process automation, data accuracy, and cross-system integrity. Healthcare hiring dominates the current pipeline (25 of 44 active roles), reflecting both operational scale and staffing pressure in patient-care delivery.
Notable leadership hires: Health and Wellness Director
Sisters of Mercy of the Americas is a Roman Catholic nonprofit headquartered in Silver Spring with 1,001–5,000 employees. Founded in 1831, the organization sponsors and operates more than 200 service entities spanning healthcare delivery, education, and spirituality centers, supported by tens of thousands of co-ministers, staff, and volunteers. Core operational challenges include HR process efficiency, data migration and integrity across multiple legacy systems, and resource optimization within healthcare operations (particularly Medicaid program administration). The organization uses Microsoft Office, Microsoft 365, Dayforce for workforce management, and Power BI for reporting, with active projects underway on Dayforce rollout, technology refresh, and budget/capital planning.
Active projects include a Dayforce implementation for HR/workforce management, technology refresh initiatives, IT modernization efforts, annual budget and capital planning, and post-launch optimization work across their service network.
Core stack includes Microsoft 365, Office, Dayforce (workforce management), Power BI (analytics), SharePoint, SQL, and Adobe Creative Suite (Premiere Pro, Photoshop, InDesign, Illustrator) for communications and content production.
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