Mobile ordering platform for QSR and restaurant operations
Showcase Gig operates O:der, a mobile ordering and POS platform for restaurants and quick-service venues in Japan. The company is actively hiring across engineering, product, and sales with a mid-to-senior mix, and has recently adopted four customer-success tools (Gainsight, Totango, Zendesk, HubSpot) — suggesting a shift toward scaling customer retention and reducing churn as core operational challenges.
Notable leadership hires: Service Director
Showcase Gig builds O:der, a mobile ordering platform that enables customers to order and pay via smartphone or touchscreen while helping restaurant operators reduce costs and improve demand forecasting. Founded in 2012 and based in Minato, Tokyo, the company operates at 51–200 employees and serves restaurant and QSR chains across Japan. The platform combines mobile-first ordering with point-of-sale integration and omnichannel capabilities, addressing pain points around labor shortages, ingredient cost inflation, and operational scaling for large restaurant groups. Recent project focus includes hardware integration, test automation, onboarding optimization, and CS organization setup.
Frontend: React and Next.js; design tools: Figma, Adobe XD, Sketch; backend and ops: SQL, CI/CD, GitHub Actions, ArgoCD; observability: Datadog, Sentry; customer success: Gainsight, Totango, Zendesk, HubSpot; collaboration: Jira, Confluence, Miro.
Currently Japan only. The company is headquartered in Minato, Tokyo, and all active hiring is domestic.
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