Enterprise IT support and infrastructure management across Latin America
Servicio LATAM operates an IT services delivery business spanning 15 countries, with a support-heavy org (27 support roles vs. 22 engineering) and SAP/Oracle enterprise stack adoption. Their active projects—backup/disaster-recovery architectures, cloud migrations, Commvault implementations, and regional cold-data moves to IBM Cloud—reflect a strategic pivot toward modernizing legacy infrastructure while protecting against ransomware and compliance risk. Hiring velocity is decelerating despite 62 open roles, suggesting resource constraints as demand outpaces available bandwidth.
Notable leadership hires: Technical Lead OpenShift
Servicio LATAM provides managed IT support, help desk, and infrastructure maintenance services to enterprise customers across Latin America and the Caribbean. Founded in 2002 and headquartered in Bogota, the company operates in over 20 countries with a 51–200-person team. Core competencies include SAP ecosystem support (QM, S/4HANA, MM, WM, FICO modules), Oracle database administration and backup strategies, and Windows security patching. Recent focus areas include disaster-recovery and business-continuity architecture, cloud migration (SAP BTP, IBM Cloud, AWS), and backup optimization (Commvault rollouts). The org recruits primarily at junior and mid-level bands across support and engineering; notable gaps include on-demand coverage capacity and incident-resolution velocity.
SAP (QM, S/4HANA, MM, WM, FICO, FI/CO, Fiori, BTP), Oracle (Database, RAC, Data Guard, GoldenGate, Enterprise Manager, Exadata, Autonomous Database), PostgreSQL, SQL Server, Aurora, AWS RDS, Azure SQL, Jira, Scrum, IBM Cloud, and Commvault (recently adopted for backup).
Active hiring across 15 locations: Colombia, Venezuela, Trinidad and Tobago, Chile, Peru, Ecuador, Paraguay, Brazil, Argentina, Mexico, El Salvador, Guatemala, Costa Rica, United States, and Honduras.
Backup and disaster-recovery architecture redesign, SAP/Oracle cloud migrations, regional cold-data moves to IBM Cloud, Commvault implementation, Windows 10/security updates, and expansion initiatives across Latin America.
Other companies in the same industry, closest in size