RCD Hotels Tech Stack

Luxury hotel operator across US, Mexico, and Caribbean with 10K+ staff

Hospitality Cancún, Quintana Roo, Mexico 10,001+ employees Privately Held

RCD Hotels operates a portfolio of upscale properties across three countries, running an operations-heavy org (68 ops roles open) focused on cost control, inventory management, and compliance. The tech stack is traditional—SAP, Salesforce, Zendesk, Splunk—with heavy junior hiring (63 roles) concentrated in ops and finance, suggesting rapid property expansion and a push to standardize systems across new openings. Active replacement of SAP S/4HANA signals infrastructure modernization amid documented pain around network connectivity and incident management.

Tech Stack 81 technologies

Core StackSAP Zendesk Salesforce Google Ads Meta Ads Cisco C# Java Python PHP CrowdStrike Splunk Excel Microsoft Office VPN Delphi Concur Windows macOS DV360 Google Analytics 4 Looker Studio Google Sheets Aruba Cisco Meraki TikTok Instagram YouTube NET Core Visual Basic+50 more

ReplacingSAP S/4HANA

What RCD Hotels Is Building

◆Challenges

Inventory cost control
Compliance with pci and iso 27001
Optimizing operational costs
Reducing impact on hotel operations
Minimizing tax risks
Reducing operational impact
Network connectivity issues
Process improvement for incident management
Proactive it service support
Optimizing programmatic campaigns

▲Active Projects

Cost and inventory management for new hotel openings
Cost control initiatives
English proficiency assessment for recruitment and promotions
Translation and validation of e-learning materials
Implement legendary vacation club brand standards
Programmatic campaign implementation and monitoring
Cctv infrastructure design
Implementing new billing systems
Hotel operational audit program
End-to-end influencer experiences

Hiring Activity

Accelerating140 roles · 65 in 30d

Department

Ops

Finance

Sales

Marketing

Support

Engineering

Security

Seniority

Junior

Mid

Manager

Senior

Director

Notable leadership hires: Security Director, Head Chef

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About RCD Hotels

RCD Hotels is a privately held hospitality company operating luxury properties across the United States, Mexico, and the Dominican Republic. The portfolio spans over 10 full-service hotels, including Eden Roc Miami Beach, Nobu properties in Miami and Chicago, Hard Rock hotels in Cancún, Los Cabos, Vallarta, and Punta Cana, and UNICO 20° 87° in Riviera Maya. Most Mexican properties operate on an all-inclusive model; US and some Mexico locations offer European plan or extended-stay options. The company employs over 10,000 people across operations, finance, and guest-facing roles. Current growth priorities include new property launches, cost and inventory standardization, and compliance with PCI and ISO 27001 across the network.

Company Size10,001+ employees

Hiring MarketsMexico, Dominican Republic

Frequently Asked Questions

What tech stack does RCD Hotels use?

SAP, Salesforce, Zendesk, Splunk, Cisco/Aruba networking, Microsoft Office, Concur, DV360, Google Ads, Meta Ads, and Google Analytics 4 for reporting. They are replacing SAP S/4HANA.

Where does RCD Hotels operate properties?

United States (Miami, Chicago), Mexico (Cancún, Los Cabos, Vallarta, Riviera Maya, Mérida), and Dominican Republic (Punta Cana). Portfolio includes luxury and all-inclusive brands.