Raffles Hotels & Resorts Tech Stack

Luxury hospitality operator across 15+ countries with 5,000+ employees

Hospitality New York, New York 5,001–10,000 employees Founded 1887 Privately Held

Raffles operates a portfolio of landmark hotels and residences across Southeast Asia, Europe, Middle East, and North America, employing a workforce skewed heavily toward operations and hospitality roles. The tech stack—dominated by legacy hospitality systems (Micros, Opera, SAP, Oracle) alongside office productivity tools—reflects an operations-first organization. Active projects cluster around food cost management, menu engineering, and pre-opening coordination, while pain points center on inventory control, food waste, and guest satisfaction—suggesting Raffles is wrestling with operational standardization across geographically dispersed properties.

Tech Stack 18 technologies

Core StackSAP Oracle Salesforce Tableau Adobe Creative Cloud Micros Opera Microsoft Office MICROS Windows Excel iPhone iPad Delphi Word PowerPoint POS Adobe

What Raffles Hotels & Resorts Is Building

◆Challenges

Cost control
Minimising food wastage
Ensuring sop compliance
Guest satisfaction
Reducing food waste
Inventory management
Controlling food costs
Maintaining food quality consistency
Maximising revenues
Maximizing occupancy and revenue

▲Active Projects

Menu recipe costing and menu planning
New signature restaurant
Pre-opening coordination
Comprehensive spa strategy
Menu engineering
Special promotions
Seasonal or themed kids programs and special events
Redevelopment and capital projects
Food quality monitoring and consistency
Bespoke experience coordination

Hiring Activity

Decelerating360 roles · 100 in 30d

Department

Ops

246

Hospitality

Sales

Finance

Engineering

Operations

Culinary

Seniority

Mid

123

Junior

Manager

Senior

Director

Intern

Lead

C-Level

Notable leadership hires: Spa & Wellness Director, Finance Director, People & Culture Director, Head Butler, Director of Finance

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About Raffles Hotels & Resorts

Raffles Hotels & Resorts, founded in Singapore in 1887 and now part of Accor, operates a curated collection of luxury properties in key international markets including Singapore, Paris, London, Boston, Istanbul, Dubai, Doha, Udaipur, Phnom Penh, and Bali. The company employs 5,001–10,000 people across operations, hospitality, culinary, sales, and support functions, with hiring active across 15 countries. The business model centers on distinctive guest experiences, fine art and design curation, and community engagement—supported by a technology footprint anchored in property management systems (Micros, Opera) and back-office enterprise software (SAP, Oracle, Salesforce).

HeadquartersNew York, New York

Company Size5,001–10,000 employees

Founded1887

Hiring MarketsSeychelles, Saudi Arabia, Qatar, Singapore, Philippines, Bahrain, United Arab Emirates, India

Frequently Asked Questions

What tech stack does Raffles Hotels use?

Raffles operates on property management systems (Micros, Opera), enterprise resource planning (SAP, Oracle), CRM (Salesforce), analytics (Tableau), and standard office productivity tools. No recent tech adoption or replacement initiatives are visible in current hiring or project signals.

What is Raffles working on operationally?

Current project focus includes menu recipe costing and menu engineering, pre-opening coordination for new properties, comprehensive spa strategy development, food quality monitoring, and revenue optimization through occupancy and special promotions—reflecting expansion and operational standardization priorities.