RACV Tech Stack

Member-led insurance, motoring, energy, and leisure operator across Victoria

Civic and Social Organizations Melbourne, Victoria 1,001–5,000 employees Founded 1903 Privately Held

RACV operates across four distinct business lines—roadside assistance, insurance, solar energy, and hospitality—serving over 2.2 million members in Victoria. The tech stack reflects a mature, operations-heavy organisation: Salesforce, ServiceNow, and Azure sit alongside hospitality-specific tools (Micros, SevenRooms, Sabre, Amadeus), while active projects around contact-centre transformation and automation workflow redesign signal internal modernisation. Sales and operations hiring dominance (32 of 62 roles) indicates member acquisition and service delivery remain the operational spine.

Tech Stack 45 technologies

Core StackJira Confluence Figma Miro Google Analytics AWS JavaScript ServiceNow Cisco Fortinet Palo Alto Networks Salesforce Amadeus Sabre Adobe Experience Manager Microsoft 365 Visio Adobe Analytics draw.io SIEM Azure Microsoft Office Opera Micros SevenRooms Salesforce Marketing Cloud SQL HTML/CSS AmpScript Genesys Cloud+15 more

What RACV Is Building

◆Challenges

Cost control
Stock control
Managing kitchen operations
Erp implementation
Budget management
Coordinating service across multiple restaurants
High-volume er environments
Complex case management
Network availability and performance
Labour cost management

▲Active Projects

Menu development
Racv vip client engagement program and loyalty tier initiatives
Events and promotions
Ifrs18 implementation
Contact centre transformation
Ai-powered service blueprints
Automation workflow redesign
Budget management
Campaign delivery capability
Marketing automation campaign delivery framework

Hiring Activity

Accelerating60 roles · 35 in 30d

Department

Sales

Ops

Finance

Design

Marketing

Support

Data

Engineering

Seniority

Mid

Senior

Junior

Manager

Lead

Director

Notable leadership hires: Head Chef, Head of Rewards & Benefits

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About RACV

RACV is Australia's largest member organisation in Victoria, founded in 1903 and privately held with 1,001–5,000 employees. The business spans four operating segments: motoring and roadside assistance, insurance products, residential solar energy solutions, and leisure (clubs, resorts, hospitality venues). The organisation maintains corporate offices, roadside service infrastructure, and hospitality properties across Victoria. Members interact with RACV through roadside support, product purchasing, energy installation, and leisure experiences; the company also operates as an advocacy body on transport and community issues on behalf of its membership base.

HeadquartersMelbourne, Victoria

Company Size1,001–5,000 employees

Founded1903

Hiring MarketsAustralia

Frequently Asked Questions

What is RACV's tech stack?

Core platforms include Salesforce, ServiceNow, Microsoft 365, and Azure. Operations run on Micros and SevenRooms (hospitality), Sabre and Amadeus (travel), and SIEM for security. Analytics via Google Analytics and Adobe Analytics; marketing automation through Salesforce Marketing Cloud.

What is RACV working on?

Active projects include contact-centre transformation, AI-powered service blueprints, automation workflow redesign, IFRS 18 implementation, loyalty tier initiatives, and marketing automation capability build-out.