Contact center and CRM consulting with cloud-native IVR development
PTP is a 51–200-person consulting firm building stateful IVR applications on AWS and GCP while migrating legacy products to the cloud. The engineering-heavy hiring mix (13 of 16 active roles) reflects a shift toward hands-on implementation—particularly speech-enabled IVR and Genesys Cloud deployments—rather than pure advisory work. Internal pain points around testing automation and delivery inefficiency suggest PTP is scaling its technical delivery capacity to support larger enterprise accounts.
PTP delivers strategy, implementation, and managed services for contact center and CRM platforms, primarily Genesys Cloud, with deep expertise in IVR, speech recognition, and CTI integrations. The firm works with mid-market and enterprise customers across commercial and government sectors. Technical delivery runs on Java (Spring Boot), AWS, and GCP; the project roster shows active migration of legacy IVR systems to cloud infrastructure alongside new speech-enabled application development. The business is primarily services-driven, with sales and customer success supporting implementation engagements.
PTP's primary stack is Java (Spring Boot, Jakarta EE), AWS (SNS, SQS, RDS, SageMaker), and GCP. Development tools include GitLab, Jenkins, and IntelliJ IDEA. VoiceXML and Groovy are used for IVR-specific development.
PTP is building stateful IVR applications for the cloud, implementing Genesys Cloud contact center solutions, developing speech-enabled IVR, and migrating existing products from on-premises to GCP and AWS infrastructure.
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