Legal process support and discovery services for U.S. law firms
Peru Process Solutions provides offshore legal support—pre-litigation, discovery, and case management—to U.S. law firms. The stack is Salesforce-native (Apex, Lightning Web Components, REST/SOAP APIs) paired with Microsoft Office; hiring is accelerating but heavily weighted toward HR and legal roles (7 of 10 active positions), with only one engineering headcount. This mismatch between platform complexity and engineering capacity suggests either heavy reliance on Salesforce configuration over custom development, or understaffing for the CRM optimization work they've flagged as a pain point.
Peru Process Solutions operates a legal services delivery center in Lima, staffing U.S. law firms with trained paralegals, case managers, and support specialists for pre-litigation and discovery workflows. The company manages client intake, case docket tracking, appointment scheduling, and lead qualification through a Salesforce-based system. Active projects center on CRM data management and KPI reporting. Current operational challenges include case delay resolution, lead conversion optimization, and data compliance—typical pain points for high-volume, process-driven legal support operations scaling workload.
Primarily Salesforce with Apex and Lightning Web Components for custom development, plus REST and SOAP APIs for integrations. Microsoft Office (Excel, Word, PowerPoint) and Canva for reporting and presentations.
Magdalena del Mar, Lima, Peru. The company was founded in 2015 and remains self-owned with 51–200 employees.
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