Optus Tech Stack

Australian telco delivering mobile, broadband, and digital services to 11M+ daily customers

Telecommunications Macquarie Park, NSW 5,001–10,000 employees Founded 1992 Privately Held

Optus operates a large-scale telecommunications infrastructure across mobile, fixed-line, and digital services in Australia. The tech stack reveals a hybrid approach: enterprise process automation (ServiceNow, UiPath, Blue Prism, Celonis) layered over distributed network infrastructure (Cisco, Juniper, MPLS), with cloud adoption (Azure, AWS, GCP) and BI platforms (Power BI, Tableau) supporting analytics. Active adoption of Ansible and Python suggests ongoing automation momentum, while the project backlog emphasizes network expansion, AIOps, and process mining — pointing toward operational efficiency and fault reduction as near-term priorities.

Tech Stack 130 technologies

Core StackServiceNow Power BI Java Go Python Linux Cisco Ansible Tableau AWS Excel PowerPoint Signavio ARIS Celonis Microsoft Office UiPath Blue Prism SQL Juniper MPLS Segment Routing Cisco NSO VoIP GIS Alteryx TM1 Azure GCP Microsoft Fabric+97 more

AdoptingAnsible Python

What Optus Is Building

◆Challenges

High-volume digital customer service environment
Improving portfolio performance
Complex escalations
Cost-effective fibre solutions
Ensuring payroll compliance
Complex production issues
High pressure itil environment
Minimizing business impact
Network performance improvements
Reducing fault rates

▲Active Projects

Automation initiatives
Uplift
Market plans and new initiatives to increase market share
Network expansion and upgrades
Event‑driven aiops automations
Automation scripts and workflows
Automation script development
Design and implement dns systems for optus’ internet core network
Process mining platform
Capacity planning

Hiring Activity

Accelerating240 roles · 110 in 30d

Department

Sales

115

Engineering

Ops

Support

Data

Finance

Marketing

Operations

Seniority

Senior

Mid

Manager

Junior

Lead

Director

Principal

Staff

Notable leadership hires: Tech Lead

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About Optus

Optus is a major Australian telecommunications provider serving over 11 million customers daily across mobile, broadband, and digital solutions. The company operates a complex infrastructure spanning mobile networks, internet services (ADSL, fiber, satellite, ethernet), and VPN/APN connectivity. With 5,001–10,000 employees based in Macquarie Park, NSW, Optus runs a sales-led hiring model (115 open sales roles) alongside engineering and operations teams managing network infrastructure, customer service, and IT systems. Active projects include network upgrades, automation workflows, DNS system implementation, and process mining initiatives — reflecting typical telco scaling challenges in a high-volume digital customer service environment.

HeadquartersMacquarie Park, NSW

Company Size5,001–10,000 employees

Founded1992

Hiring MarketsAustralia

Frequently Asked Questions

What tech stack does Optus use?

Optus uses ServiceNow, Cisco, Juniper, Java, SQL, Python, Go, and Linux for core infrastructure. Analytics and BI run on Power BI, Tableau, and Azure/AWS/GCP. Process automation is handled by UiPath, Blue Prism, and Celonis. Ansible and Python are in active adoption.

What is Optus working on?

Current projects include network expansion and upgrades, event-driven AIOps automations, DNS system design for the internet core network, process mining platform deployment, automation script development, and capacity planning initiatives.