Omnichat Tech Stack

Omnichannel chat commerce platform unifying messaging across WhatsApp, Facebook, WeChat, and LINE

Software Development Hong Kong 51–200 employees Founded 2017 Privately Held

Omnichat consolidates customer conversations from six messaging platforms (WhatsApp Business, Facebook Messenger, Instagram, LINE, WeChat, and web chat) into a single inbox for retail and ecommerce brands. The stack reveals a design-forward, commerce-integrated operation: Figma and Adobe Creative Cloud anchor the product surface, while Shopify and SQL underscore transactional depth. Current hiring focus—sales, support, and design roles across China, Singapore, and Malaysia—and active projects around platform refreshes and regional expansion suggest scaling into Southeast Asian markets.

Tech Stack 14 technologies

Core StackFigma Adobe Creative Cloud Jira Storybook Shopify Google Analytics Google Workspace macOS LinkedIn Excel Facebook Messenger Instagram WeChat SQL

What Omnichat Is Building

◆Challenges

Expanding sales pipeline
Retention forecasting
Upsell opportunities
Customer churn
Reducing customer complaints
Improving system reliability

▲Active Projects

Platform refreshes
New product launches
Design system implementation
Hris implementation
Process documentation
Workflow optimisation
Desk-based outbound lead generation
Regional expansion initiatives
Faq and knowledge base updates
Service improvement initiatives

Hiring Activity

Accelerating6 roles · 3 in 30d

Department

Sales

Support

Design

Seniority

Mid

Manager

Lead

Company intelligence

Find more companies like Omnichat by tech stack, pain points and active projects

Get started free

About Omnichat

Omnichat is a chat commerce platform founded in 2017, headquartered in Hong Kong with offices in Taiwan, Singapore, and Malaysia. The product unifies conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat, and website chat into one interface, enabling retail and ecommerce brands to manage customer interactions, automate responses via chatbots, and drive sales directly through messaging. The platform integrates online-to-offline (OMO) sales workflows, marketing automation, and customer service tools. Omnichat holds status as an Official WhatsApp Business Solution Provider and LINE Silver Tech Partner.

HeadquartersHong Kong

Company Size51–200 employees

Founded2017

Hiring MarketsChina, Singapore, Malaysia

Frequently Asked Questions

What platforms does Omnichat integrate with?

Omnichat centralizes WhatsApp Business, Facebook Messenger, Instagram, LINE, WeChat, and website live chat. It also integrates with Shopify for ecommerce brands.

What does Omnichat's tech stack include?

Core stack: Figma and Adobe Creative Cloud (design), Jira (project management), SQL and Google Analytics (data), Shopify (commerce integration), and native support for Facebook, Instagram, and WeChat APIs.