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North End Teleservices LLC Tech Stack

Multi-channel contact center with focus on insurance, healthcare, and financial services

Outsourcing/Offshoring Omaha, Nebraska 201–500 employees Founded 2015 Privately Held

North End Teleservices operates a contact center business serving insurance, healthcare, travel, financial, and retail sectors from Omaha. The tech stack is traditional enterprise (Windows, Office, Salesforce, HubSpot, Tableau) — typical for outsourced customer service — but the hiring mix and project list reveal an internal focus: support and ops roles dominate openings, and active work spans SOP training, quality monitoring, security awareness, and forecasting automation. This suggests the company is tightening internal operations and training consistency rather than scaling new customer channels.

Tech Stack 10 technologies

Core StackQuickBooks Salesforce HubSpot Tableau Power BI Windows Excel Word Deltek Vantage Microsoft 365

What North End Teleservices LLC Is Building

◆Challenges

Reduce costs
Improve satisfaction
Reduce contacts
Identifying performance issues
Improving quality of customer contacts
Training discrepancies
Maintaining compliance with regulatory requirements
Managing cybersecurity risks
Area operations efficiency
Staffing and scheduling

▲Active Projects

Sop training development
Csr advancement training program
Quality monitoring and reporting
Train the trainer program
Security awareness training campaigns
Vulnerability assessments reviews
Log management procedures
Scenario modeling for business initiatives
Forecasting process automation

Hiring Activity

Accelerating15 roles · 8 in 30d

Department

Support

8

Ops

4

Security

2

Finance

1

Logistics

1

Sales

1

Seniority

Mid

7

Junior

6

Lead

2

Manager

1

Senior

1

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About North End Teleservices LLC

North End Teleservices is a contact center provider operating in the 201–500 employee range, headquartered in Omaha, Nebraska. The company serves mid-market and enterprise clients across insurance, healthcare, travel, hospitality, financial services, and retail with multi-channel customer experience delivery — including sales, customer service, reservations, member services, and back-office support. The company positions itself around customized service delivery and dedicated account partnerships, rather than one-size-fits-all models. Operations span both shared and dedicated service models.

HeadquartersOmaha, Nebraska

Company Size201–500 employees

Founded2015

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does North End Teleservices use?

Windows, Microsoft 365, Office (Excel, Word), Salesforce, HubSpot, Tableau, Power BI, Deltek Vantage, and QuickBooks. The stack reflects typical enterprise contact center infrastructure.