BPO and custom software delivery from Vietnam with emerging AI and cybersecurity focus
NMS is a Vietnam-based BPO firm with a 51–200 person team spanning contact center, data entry, and custom software builds. The tech stack reveals a sophisticated engineering layer (Go, Scala, Python, Spark, Flink, Kafka, Kubernetes, Docker) that contradicts a pure-BPO narrative — they're operating internal platforms and taking on specialized telecom software projects. Active work on AI cybersecurity, a call center system, and VoIP solutions, combined with hiring friction in IT recruitment, suggests they're scaling technical delivery but constrained by Vietnam's tech talent pool.
Notable leadership hires: TeleSales Lead
NMS operates as a business process outsourcing firm in Vietnam, serving global clients through contact center operations and data entry services. Beyond traditional BPO, they deliver custom software and platforms: an open-source call center system, mobile VoIP solutions, and agency management systems deployed nationwide. The company also runs AI and cybersecurity projects, including participation in Kaggle competitions. Hiring is concentrated in junior-level support and sales roles; engineering and ops teams are smaller and harder to staff. Operations span Vietnam and the Philippines.
Go, Scala, Python, Hadoop, Spark, Flink, Kafka, Redis, RabbitMQ, Docker, Kubernetes, Java, .NET, Oracle, SQL Server, Jenkins, Git, Jira, and web technologies (Angular, JavaScript, HTML, CSS).
Mỹ Đình 2, Hanoi, Vietnam. The company also has hiring operations in the Philippines.
Open-source call center platform, mobile VoIP solution, AI cybersecurity projects, agency management system nationwide deployment, specialized software for telecom operators, and Kaggle AI competitions.
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