Customer-owned bank integrating two major Australian institutions post-merger
NGM Group is a ~1,600-person customer-owned bank formed in 2023 from the merger of two of Australia's largest mutual lenders, now managing $20B+ in assets for over 500,000 members. The tech stack is enterprise-standard (Salesforce, Dynamics 365, Azure, ServiceNow, Cisco, Palo Alto) with a heavy operational focus: hiring skews toward ops and finance (8 of 20 active roles) rather than engineering, and the project backlog centers on platform migration, compliance, and data consolidation — the hallmarks of post-merger integration rather than product innovation.
Notable leadership hires: Systems Infrastructure Lead
NGM Group operates as a customer-owned bank headquartered in Newcastle, New South Wales, serving Australian members across retail and commercial banking. The organization was established in 2023 following a member-endorsed merger between Greater Bank and Newcastle Permanent. With over 1,600 employees and total assets exceeding $20 billion, NGM maintains no external shareholders and reinvests earnings into member benefits. The current operational priority is consolidating two legacy banking systems and brands onto unified platforms while strengthening compliance and data governance across the combined entity.
Salesforce and Dynamics 365 for CRM; Azure and Azure Entra for cloud infrastructure and identity; ServiceNow for IT operations; SQL for databases; Cisco and Palo Alto Networks for networking and security; Microsoft 365 suite (Teams, SharePoint, OneDrive) for collaboration.
Primary initiatives include migrating two legacy brands onto a unified campaign management platform, cloud security and data centre consolidation, ERP system upgrades, and process automation — core post-merger integration workstreams.
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