Insight Communications Tech Stack

Regional cable operator modernizing ops through ServiceNow and observability platforms

Telecommunications New York, New York 1,001–5,000 employees Founded 1985 Privately Held

Insight Communications operates a legacy cable and broadband business across Kentucky, Indiana, and Ohio with ~758k customer relationships, now undergoing significant internal modernization. The tech stack reveals a shift toward enterprise IT operations: heavy ServiceNow investment (ITSM, discovery, service portal), observability consolidation (Splunk, Dynatrace, Extrahop, Moogsoft, Netcool, Elasticsearch), and Kafka adoption for event streaming—all grounded in Windows/Linux/Azure infrastructure. The hiring mix skews senior (7 of 13 roles) and engineering-focused (7 roles), with active projects centered on ServiceNow CMDB/ITOM integration and workflow automation, indicating internal transformation is the primary driver rather than new product development.

Tech Stack 29 technologies

Core StackServiceNow AWS Linux Dynatrace Splunk JavaScript Azure AD Java Angular Oracle MySQL Tableau Elasticsearch Kafka LogicMonitor Azure Windows Extrahop Moogsoft ITIL ServiceNow Discovery JSON HTML Ext JS Netcool SailPoint Microsoft Project

AdoptingTeams NetFlow

What Insight Communications Is Building

◆Challenges

Re-engineering ticketing and order management into servicenow
Expansion across mid-to-large enterprise accounts
Securing net-new logos
Delivery excellence and proactive executive engagement
Expanding presence within strategic accounts
Migration of catalog items
Integration with enterprise systems
Bmd application development support
Maintaining integrations
Streamlining workflow processes

▲Active Projects

Integration of elastic, netcool, kafka with servicenow
Implementation of servicenow itsm modules
Enterprise transformation initiatives
Workflow automation
New business sales growth in the region
Territory planning
Expanding presence within strategic accounts
Cmdb integration
Itom integration
Custom application development on servicenow service portal

Hiring Activity

Steady15 roles · 5 in 30d

Department

Engineering

Sales

Ops

Security

Seniority

Senior

Mid

Director

Junior

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About Insight Communications

Insight Communications is the ninth largest cable operator in the United States, serving approximately 758,000 customer relationships across Kentucky, Indiana, and Ohio with bundled video, broadband, and voice services to residential and business customers. The company operates in a traditionally operationally complex vertical and is actively modernizing its internal IT infrastructure and customer-facing systems. Current engineering and operations work centers on consolidating ticketing, order management, and IT service management onto ServiceNow, alongside integration of multi-vendor observability and network monitoring tools. Sales and operations teams are focused on territorial expansion and deepening penetration within mid-to-large enterprise accounts.

HeadquartersNew York, New York

Company Size1,001–5,000 employees

Founded1985

Hiring MarketsColombia, United States

Frequently Asked Questions

What tech stack does Insight Communications use?

ServiceNow (ITSM, Discovery, Service Portal), observability platforms (Splunk, Dynatrace, Extrahop, Moogsoft, Netcool), AWS, Azure, Oracle, MySQL, Kafka, Elasticsearch, Linux, Windows, Angular, Java, and SailPoint for identity management.

Where is Insight Communications headquartered?

New York, New York. The company operates across Kentucky, Indiana, and Ohio and is hiring in Colombia and the United States.