Heritage Health Tech Stack

Community-owned primary care, dental, and behavioral health network in North Idaho

Hospitals and Health Care Coeur d'Alene, Idaho 201–500 employees Founded 1986 Nonprofit

Heritage Health operates 201–500-person nonprofit primary care and dental clinics across North Idaho, governed by a board of active patients rather than external investors. The tech stack is conservative (Dentrix for dental workflows, Oracle and AWS for core infrastructure, Microsoft 365 stack, Power BI for analytics), reflecting a healthcare operations focus rather than product innovation. The hiring mix is heavily clinical (31 healthcare roles out of 44 active positions), with active projects centered on operational discipline—lean daily management, patient-centered medical home implementation, front-office workflow standardization—and persistent pain around staff shortages, clinic access bottlenecks, and billing accuracy.

Tech Stack 13 technologies

Core StackAWS Oracle Power BI Active Directory Dentrix Enterprise Microsoft 365 Microsoft Office Outlook Word Excel Athena PowerPoint Adobe Acrobat

What Heritage Health Is Building

◆Challenges

Removing barriers to care
Staff shortages in clinics
Staff coverage gaps
Reducing utilization of urgent care and emergency rooms
Ensuring compliance with safety regulations
Reducing workplace violence incidents
Reducing claim denials
Improving billing accuracy
Operational consistency across clinics
Clinic access flow

▲Active Projects

Safety and workplace violence prevention program
Patient-centered medical home (pcmh) model implementation
Lean daily management & continuous improvement
Month-end close process
Grant accounting
Grant reporting
Registration accuracy pdsa cycles
Front office standard work development
Front-door access workflow ownership

Hiring Activity

Steady45 roles · 15 in 30d

Department

Healthcare

Executive

Finance

Ops

Support

Data

Marketing

Seniority

Mid

Junior

Senior

Director

Manager

Intern

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About Heritage Health

Heritage Health is a 501(c)(3) nonprofit community health center providing primary care, pediatrics, dentistry, mental health services, and substance abuse treatment to North Idaho residents since 1985 (operating under the legal entity Dirne Health Centers, Inc.). The organization serves a patient-directed governance model where the majority of board members are active patients at their centers, a structure designed to keep strategy focused on patient needs rather than shareholder returns. Clinical operations are the dominant function—nearly 70% of hiring activity is healthcare roles—with ongoing initiatives to reduce clinic access friction, improve billing processes, and address staffing shortages that currently constrain urgent care and emergency room referrals.

HeadquartersCoeur d'Alene, Idaho

Company Size201–500 employees

Founded1986

Hiring MarketsUnited States

Frequently Asked Questions

What is Heritage Health's organizational structure?

Heritage Health is a nonprofit 501(c)(3) organization governed by a board where the majority of members are active patients. This patient-directed governance model allows the organization to prioritize patient needs over corporate shareholder interests.

Where is Heritage Health located and what services does it offer?

Headquartered in Coeur d'Alene, Idaho, Heritage Health provides primary care, pediatrics, dentistry, mental health services, physical therapy, pain management, counseling, substance abuse treatment, and post-acute care across North Idaho clinics.