Medical malpractice insurance carrier for healthcare providers
EmPRO underwrites professional liability coverage for physicians and healthcare facilities, backed by 35+ years of medical insurance expertise. The tech stack is primarily operational (HubSpot, Office suite, BI tools) with no adoption of modern infrastructure or data platforms — a signal that modernization efforts are either nascent or deprioritized. Active projects center on workflow and process automation alongside a system implementation and underwriting workflow redesign (Origami project), suggesting the company is working to lift manual operational friction.
EmPRO is a medical professional liability insurance carrier based in Roslyn, New York, operating as a subsidiary of Physicians' Reciprocal Insurers (PRI) and managed by PRIMMA LLC. The company serves physicians, healthcare facilities, and healthcare providers across the United States with medical malpractice coverage. The organization spans 51–200 employees across underwriting, finance, legal, marketing, and risk functions. Current operational challenges include reporting accuracy, workflow automation, and maintaining underwriting efficiency while managing high-risk accounts and complex regulatory compliance.
HubSpot for CRM, Power BI and Tableau for reporting, Microsoft Office suite for operations, Jira and Confluence for project management, and WordPress/Squarespace for web presence.
Workflow and process automation, system implementation, an Origami underwriting project redesign, and loss runs/clinically coded data analysis for risk management strategies.
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