Müller Holding GmbH & Co. KG Tech Stack

European retail chain modernizing operations through Atlassian and AI-driven process automation

Retail Ulm, Baden-Württemberg 10,001+ employees Founded 1953 Privately Held

Müller is a 70-year-old German retail operator with 960+ stores across nine European countries and 35,500 employees. The tech stack reveals a mix of enterprise infrastructure (SAP, Dynamics 365, Cisco) anchored by Atlassian tooling (Jira, Confluence, Service Management) and customer support via Zendesk. Active projects cluster around legacy system migration, document automation, and AI-driven process improvement—indicating a shift from manual, fragmented workflows toward integrated, intelligence-augmented operations. Engineering hiring remains minimal but focused, with mid-to-senior roles concentrated in IT service optimization rather than new product development.

Tech Stack 15 technologies

Core StackZendesk Jira Confluence Java PostgreSQL MariaDB Cisco SAP Dynamics 365 Microsoft Office Jira Service Management Statuspage Jakarta EE HUAWEI HP

What Müller Holding GmbH & Co. KG Is Building

◆Challenges

Reducing customer complaints
Enhancing faq quality
Customer service improvement
Optimizing it service processes
Reducing incident resolution time
Legacy system migration
Optimizing document management system
Automating document processes
Ensuring technical coherence of erp projects
Developing governance structures

▲Active Projects

Standard and process documentation development
Zendesk tool maintenance and enhancement
Ai-driven process improvement initiatives
Customer service process improvement
Knowledge base enhancement
Automations and interface implementation for it service optimization
Customizing and configuring atlassian products
Developing atlassian platform enhancements
Legacy system migration to modern architecture
Digital document process solutions

Hiring Activity

Minimal9 roles · 1 in 30d

Department

Engineering

Support

Procurement

Seniority

Mid

Senior

Junior

Manager

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About Müller Holding GmbH & Co. KG

Müller operates one of Europe's largest specialty retail networks, with stores in nine countries and a core workforce of approximately 35,500 employees from 122 countries. The business spans pharmacy, cosmetics, stationery, toys, household goods, and media. Operationally, the company is in the midst of a digital transformation: legacy systems are being migrated to modern architecture, document and knowledge management are being automated, and customer service processes are being optimized through AI and Atlassian platform enhancements. The organization employs an apprenticeship-driven talent model alongside broader hiring, with ongoing investments in IT service delivery and governance structures to support cross-border scale.

HeadquartersUlm, Baden-Württemberg

Company Size10,001+ employees

Founded1953

Hiring MarketsGermany

Frequently Asked Questions

What is Müller's technology stack?

Müller uses SAP and Dynamics 365 for enterprise operations, Atlassian suite (Jira, Confluence, Service Management) for IT and knowledge management, Zendesk for customer support, PostgreSQL and MariaDB for databases, and Cisco and HUAWEI networking infrastructure.

Is Müller hiring software engineers?

Yes. Müller has six active engineering roles (mostly mid- and senior-level) concentrated in IT service optimization, legacy system migration, and Atlassian platform customization. Hiring is currently limited to Germany.

What is Müller working on technologically?

Current priorities include legacy system migration to modern architecture, AI-driven process improvement, document and knowledge base automation, Atlassian platform enhancements, and customer service process optimization through Zendesk and internal tooling.