Direct-to-consumer short-term insurer modernizing claims and underwriting automation
MiWay is a South African non-life insurer built around direct distribution of motor, home, and business coverage. The tech stack reveals a hybrid legacy-to-cloud transition: heavy reliance on Microsoft enterprise tools (Teams, Power Platform, Azure, SQL Server) paired with active AWS and Kubernetes migration, now adopting Copilot Studio. Active projects targeting repair costing, claims automation, and intelligent agents, combined with hiring across engineering and ops, suggest MiWay is treating modernization as operational priority rather than IT checkbox — core pain points around claims settlement time and system scalability are being tackled through infrastructure-as-code and automation.
MiWay is a licensed non-life insurer and financial services provider (FSP 33970) headquartered in Centurion, South Africa, founded in 2008. The company offers short-term insurance (motor, home, business) and ancillary products (motor warranty, credit life) sold direct to consumers. Operations span 1,001–5,000 employees across South Africa. Current initiatives include repair data management, claims processing automation, and infrastructure modernization on AWS and Azure with Kubernetes orchestration. The engineering and operations hiring velocity is accelerating, concentrated in South Africa.
Microsoft suite (Excel, Teams, Power Platform, Azure, SQL Server, Azure Entra ID), AWS, Kubernetes, ServiceNow, Genesys Cloud, Cisco, and UiPath. Recently adopting Copilot Studio.
Cloud modernization (AWS/Azure, Kubernetes), intelligent automation and AI-driven agent integration, claims and repair costing systems, and infrastructure-as-code migration to address legacy system and reporting scalability challenges.
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