Miratech Tech Stack

Global IT services firm specializing in contact center and customer experience platforms

IT Services and IT Consulting New York, NY 1,001–5,000 employees Founded 1989 Privately Held

Miratech is a 1,000+ person IT services and consulting company built around contact center modernization and AI-driven customer experience. The stack reveals a deliberate shift toward cloud-native contact center infrastructure: they're actively adopting Amazon Connect, Kinesis, and AWS Lambda while phasing out legacy providers (Genesys, LivePerson). The hiring mix—197 engineers across a 343-person active pipeline—combined with projects around IVR enhancements, call flow optimization, and CloudWatch monitoring, indicates a services-delivery model centered on large-enterprise contact center migrations and platform integrations.

Tech Stack 200 technologies

Core StackNode.js Python AWS Lambda AWS SageMaker DynamoDB React Java GitHub Terraform CloudFormation LinkedIn Recruiter LinkedIn NICE CX One NICE InContact Amazon Connect IBM Operational Decision Manager Kinesis Amazon Lex Amazon Kinesis Dialogflow SmartRecruiters GCP Bedrock API Gateway Azure AWS Bedrock Genesys Engage Git Azure DevOps Server+166 more

AdoptingAWS Lambda Kubernetes Amazon Connect Kinesis MPLS OSPF BGP Genesys Cloud CX+6 more

ReplacingGenesys LivePerson SQL Server Integration Services

What Miratech Is Building

◆Challenges

Operational improvements
Improving ivr reliability
Ensuring compatibility with crm cti apis
Optimizing call flow performance
Migrating legacy etl to cloud
Difficult-to-fill external searches
Maintaining legacy crm integrations
Ensuring platform reliability
Incident response
Migrating legacy contact center workloads

▲Active Projects

Ivr enhancements
Cloudwatch dashboards
Proactive monitoring for amazon connect
Ibm odm decision logic integration
Interaction flows using splunk
Call flow design and backend integration
Contact center migration
Advanced multi-channel customer experience platform
Call steering improvement
Modern data pipelines and lakehouse architectures

Hiring Activity

Accelerating340 roles · 220 in 30d

Department

Engineering

197

Support

Data

Ops

Finance

Sales

Design

Seniority

Senior

229

Mid

Junior

Intern

Principal

Director

Manager

Notable leadership hires: Sales Director, Project Director

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About Miratech

Miratech is a privately held IT services firm founded in 1989, headquartered in New York with operations spanning 16+ countries including India, Ukraine, Canada, and the Philippines. The company serves enterprise clients on digital transformation initiatives, with particular depth in contact center modernization, customer experience platforms, and cloud infrastructure migration. Core service areas include IVR system design, multi-channel interaction flows, contact center cloud migrations, and CRM/CTI API integrations. Active projects span call flow design, CloudWatch dashboarding, Splunk-based interaction analytics, and legacy ETL-to-cloud migration work.

HeadquartersNew York, NY

Company Size1,001–5,000 employees

Founded1989

Hiring MarketsIndia, Ukraine, Canada, Argentina, United Kingdom, United States, Brazil, Philippines

Frequently Asked Questions

What contact center platforms does Miratech work with?

Miratech actively implements and migrates to Amazon Connect, Genesys Cloud CX, and IBM Operational Decision Manager. The stack also includes NICE CX One, NICE InContact, and Dialogflow. They're moving away from legacy Genesys and LivePerson deployments.

What cloud platforms does Miratech use?

Miratech's stack is built on AWS (Lambda, Kinesis, DynamoDB, API Gateway, SageMaker, Bedrock) and GCP, with some Azure presence. They're adopting Kubernetes and infrastructure-as-code tools (Terraform, CloudFormation) for migration work.