MercyFirst Tech Stack

Trauma-informed foster care and family services for NYC and Long Island

Individual and Family Services Syosset, New York 501–1,000 employees Founded 1894 Nonprofit

MercyFirst operates a nonprofit delivering foster care, residential treatment, and family support services across New York City and Long Island—a 501–1000-person operation founded in 1894. The tech stack is entirely Microsoft-dependent (Office, Teams, SharePoint, Access) with no modern data or clinical infrastructure visible, but the organization is now adopting EHR systems while juggling multiple concurrent program expansions (enhanced foster care, group homes, clinical support). The hiring pattern—37 open roles in healthcare, mostly junior and mid-level, combined with pain points around clinical documentation, service coordination, and high-volume workflows—signals operational strain as the organization scales clinical capability and integrates fragmented programs.

Tech Stack 14 technologies

Core StackWord Outlook Excel Microsoft Access Microsoft Office PowerPoint Windows Microsoft 365 Teams SharePoint OneDrive

AdoptingEHR

What MercyFirst Is Building

◆Challenges

Combining separate foster care programs
Meeting needs of ever-changing foster care population
Meeting nyc's changing foster care needs
Unmet clinical needs
High volume workflows
Coordination of services
Integration of care
Securing affordable housing for foster youth
Successful reintegration of youth
Helping youth secure jobs and housing

▲Active Projects

Enhanced family foster care program
Clinical support program
Enhanced hard-to-place (htp) group home program
Start with hope program
Bridges to the future program
Safe way forward program
Qrtp aftercare program
Linkage list maintenance
Clinical documentation tracking
Family team conferences

Hiring Activity

Decelerating65 roles · 15 in 30d

Department

Healthcare

Support

Residential

Ops

Recreation

Refugee

Seniority

Junior

Mid

Senior

Manager

Director

Notable leadership hires: Clinical Services Director

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About MercyFirst

MercyFirst is a Sanctuary-certified nonprofit providing preventive services, family foster care, treatment foster care, and residential treatment to vulnerable children and families in New York City and Long Island. The organization serves as a clinical and social-support hub, running multiple concurrent programs: enhanced family foster care tracks, group home services for hard-to-place youth, clinical support teams, and reintegration support (employment, housing, aftercare). With 1894 roots in the Sisters of Mercy tradition, the organization operates at scale—501–1000 employees—and is COA and Sanctuary Institute accredited, indicating trauma-informed practice standards. Current priorities center on unifying separate foster care programs, meeting NYC's evolving population needs, closing clinical care gaps, and supporting successful youth transitions to independent living.

HeadquartersSyosset, New York

Company Size501–1,000 employees

Founded1894

Hiring MarketsUnited States

Frequently Asked Questions

What technology does MercyFirst use?

MercyFirst's primary stack is Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Access, Teams, SharePoint, OneDrive). The organization is actively adopting EHR systems to modernize clinical documentation and care coordination.

What does MercyFirst do?

MercyFirst delivers foster care (family and treatment-based), residential treatment, and preventive family services to children and families in NYC and Long Island. The organization operates multiple clinical and support programs with trauma-informed (Sanctuary-certified) practice standards.