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Telesul Tech Stack

Brazilian systems integrator and CX platform provider with omnichannel and AI focus

Technology, Information and Internet Sao Paulo, SP 201–500 employees Founded 1987 Privately Held
makeone.com.br LinkedIn

MakeOne (formerly Telesul) is a São Paulo-based systems integrator and technology distributor with 35+ years of operating history, now pivoting toward customer experience and AI-driven solutions. The tech stack reveals a mature BI and monitoring layer (Power BI, Grafana, Zabbix) paired with emerging AI agent design work, while hiring spreads across data, engineering, and sales at a steady clip — suggesting dual investment in internal platform modernization and customer-facing CX delivery. Active projects center on journey bottleneck analysis, omnichannel contact center, and AI agent integration, with platform architecture evolution as a core operational focus.

Tech Stack 22 technologies

Core StackPower BI Grafana Miro Figma Looker ClickUp Asana Monday.com Java Python Angular TypeScript Zabbix Aruba Central Excel TOTVS Protheus Mural Google Data Studio SQL NoSQL WebSocket PowerPoint

What Telesul Is Building

◆Challenges

  • Identifying bottlenecks in customer journey
  • High availability of services
  • Preventing incidents
  • Ensuring compliance and timely tax filings
  • Correcting inconsistencies in tax documents
  • Improving tax compliance processes
  • Incomplete data
  • Data fragmentation
  • High pressure environments
  • Modernizing platform architecture

▲Active Projects

  • 360° cx assessments
  • Hypercare projects
  • Evolving platform architecture
  • Implementing critical services
  • Designing ai agent integrations
  • Internal ai productivity initiatives
  • Bottleneck analysis in customer journey
  • Data consolidation and validation

Hiring Activity

Steady9 roles · 3 in 30d

Department

Data
2
Engineering
2
Sales
2
Consulting
1
Finance
1
Ops
1

Seniority

Junior
3
Intern
2
Mid
2
Senior
2
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About Telesul

MakeOne operates as a distributor of enterprise infrastructure, communications, and security solutions from vendors including Avaya, Aruba, Cisco, IBM, HPE, and Microsoft. Beyond resale, the company builds and integrates proprietary software in mobility, VoIP, video conferencing, cloud services, and customer experience — including omnichannel contact centers, chatbots, and big data analytics for mid-market Brazilian enterprises. The company is privately held, based in São Paulo, and employs 201–500 people. Current work emphasizes platform architecture modernization, compliance automation (particularly tax and regulatory), and AI-powered customer journey optimization.

HeadquartersSao Paulo, SP
Company Size201–500 employees
Founded1987

Frequently Asked Questions

What does MakeOne's tech stack look like?

Power BI and Looker for analytics; Grafana and Zabbix for monitoring; TOTVS Protheus for ERP; Java, Python, Angular, TypeScript for application development; Aruba Central for network management; collaboration tools including Miro, Figma, Monday.com, and ClickUp.

What is MakeOne working on right now?

360° customer experience assessments, omnichannel contact center delivery, AI agent integration design, platform architecture evolution, data consolidation and validation, and internal AI productivity initiatives.

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