Luxury casino, hotel, and entertainment destination in Maryland
Live! Casino & Hotel Maryland operates a large gaming and hospitality venue (1,001–5,000 employees) with infrastructure spanning gaming, food & beverage, hotel operations, and entertainment. The tech stack is operationally mature—Kronos for labor, Micros/POS for gaming and dining, Teradata for analytics—but hiring velocity is accelerating (136 roles posted in the last 30 days), concentrated heavily in operations (211 open roles). Active projects signal near-term operational expansion: procurement tech implementation, VIP event scaling, leadership development, and injury reduction, suggesting the property is in growth and compliance-hardening mode.
Live! Casino & Hotel Maryland is a five-time AAA Four Diamond rated property that opened in 2012, located between Washington, D.C. and Baltimore. The venue houses nearly 200 table games, 4,000 slot machines, a sportsbook operated with FanDuel, a large poker room, 310 luxury hotel rooms, multiple dining outlets (including Zagat-rated restaurants), a spa, and The HALL at Live!, a major entertainment venue. The property is positioned as Maryland's top tourist attraction. Operationally, the company manages gaming compliance, food and beverage cost control, labor scheduling, inventory, guest services, and security across a 1,001–5,000-person workforce.
Core systems include Kronos (labor management), Micros and POS (gaming and dining), Teradata (data warehouse), Tableau and Power BI (analytics), iCIMS (recruiting), Talkdesk (contact center), and InMoment (guest feedback). Infrastructure: Windows, Active Directory, Office 365.
Key pain points include gaming compliance, food cost control, loss-time injury reduction, HR process streamlining, inventory control, talent identification, and budget management. Active projects reflect these priorities: injury reduction, procurement tech implementation, audit planning, and revenue growth.
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