IndeCX Tech Stack

Customer experience monitoring platform for Brazil and emerging markets

Market Research Campinas, São Paulo 201–500 employees Founded 2009 Privately Held

IndeCX measures customer satisfaction and loyalty across 38 countries using NPS, CSAT, CES, and health-score methodologies. The stack—Power BI, Pipedrive, Google Analytics, and core Office tools—reflects a consulting-plus-operations model rather than a pure SaaS platform play. Hiring is concentrated in sales and support with accelerating velocity, while pain points cluster around enterprise deal cycles and account growth, suggesting a shift toward larger deals in strategic markets.

Tech Stack 14 technologies

Core StackCanva Google Ads Meta Ads Power BI Google Analytics Photoshop Instagram LinkedIn Excel PowerPoint Pipedrive Microsoft Office WhatsApp CRM

What IndeCX Is Building

◆Challenges

Lead generation
Complex sales cycles
High employee turnover
Low employee engagement
Acelerar crescimento em contas estratégicas
High-value enterprise deals
Optimizing marketing campaign performance
Reducing marketing costs
Accelerating growth in strategic accounts

▲Active Projects

Poc and pilot studies
Internal communication and culture programs
Client onboarding

Hiring Activity

Accelerating10 roles · 5 in 30d

Department

Sales

Support

Marketing

Research

Seniority

Mid

Junior

Senior

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About IndeCX

IndeCX is a customer experience monitoring company headquartered in Campinas, São Paulo, serving businesses in Brazil and 37 other countries. The platform captures real-time customer feedback through multiple methodologies—NPS, CSAT, CES, health scores, and star ratings—with automation and instant reporting. The company holds ISO 9001 (quality), ISO 20252 (market research), and ISO 27001 (information security) certifications, and is a member of ABEP and ESOMAR, positioning it within regulated market research and CX consulting ecosystems. Current operational focus includes POC delivery, client onboarding programs, and internal culture initiatives.

HeadquartersCampinas, São Paulo

Company Size201–500 employees

Founded2009

Hiring MarketsBrazil

Frequently Asked Questions

What is IndeCX's customer experience monitoring platform?

IndeCX measures customer satisfaction and loyalty using NPS, CSAT, CES, health scores, and star ratings. The platform captures feedback in real-time across 38 countries and delivers instant reporting with automation built in.

What certifications does IndeCX hold?

IndeCX holds ISO 9001 (quality), ISO 20252 (market research), and ISO 27001 (information security). The company is also a member of ABEP and ESOMAR, European and Brazilian research and marketing associations.