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Incident IQ Tech Stack

IT service management platform purpose-built for K-12 school districts

IT Services and IT Consulting Atlanta, Georgia 201–500 employees Founded 2016 Privately Held

Incident IQ operates a help desk and asset management platform for K-12 school districts, built on React + TypeScript + C# with Azure infrastructure. The tech stack and project list reveal an organization in active modernization: a forward-focused React experience layer, C# microservice integrations, and CI/CD innovation sit alongside explicit infrastructure cost-optimization work, suggesting they're rebuilding product velocity while managing technical debt. Low NPS and renewal rates appear in their pain-point list, and hiring has accelerated across engineering and product—a pattern consistent with a turnaround effort.

Tech Stack 11 technologies

Core StackReact TypeScript C# Jest Cypress Gainsight NetSuite React Testing Library Azure Brex Excel

What Incident IQ Is Building

◆Challenges

Disconnected systems and clunky workflows
Eliminate friction of disconnected systems
Reduce administrative burdens
Clunky workflows slow schools
Infrastructure performance cost optimization
Low renewal rates
Product feels like it tool
Low nps
Mobile-first workflows

▲Active Projects

React‑forward experience layer
C# microservice integrations
Automated testing strategy
Azure microservices infrastructure scale
Sre platform sustainability
Ci/cd innovation & automation
Customer onboarding for add-on products
District reviews
Full product turnaround
Drive nps to 20+

Hiring Activity

Accelerating8 roles · 4 in 30d

Department

Engineering

2

Product

2

Finance

1

Sales

1

Support

1

Seniority

Manager

3

Senior

2

Mid

1

Staff

1

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About Incident IQ

Incident IQ provides IT service management and asset management software to K-12 school districts. The platform consolidates help desk ticketing, IT asset tracking, maintenance work orders, and related operational workflows into a unified interface. Founded in 2016, the company operates from Atlanta with a lean structure spanning 201–500 employees. The product is used by district IT teams and operations staff to reduce administrative overhead and streamline service delivery across schools.

HeadquartersAtlanta, Georgia

Company Size201–500 employees

Founded2016

Hiring MarketsUnited States, India

Frequently Asked Questions

What tech stack does Incident IQ use?

React, TypeScript, C#, Azure, Jest, and Cypress. The company also runs NetSuite (finance), Gainsight (customer success), and Brex (payments) in the operations layer.