Imperial Health Plan of California, Inc. Tech Stack

Medicare Advantage health plans across Southwest and California

Insurance Pasadena, California 201–500 employees Privately Held

Imperial Health Plan operates Medicare Advantage and special-needs plans across five states, serving a geographically distributed member base. The tech stack is anchored in Salesforce, Zendesk, and LivePerson for member engagement, paired with PostgreSQL, MySQL, Python, and R for internal analytics (Power BI, Tableau, Looker). Active hiring spans data, enrollment, healthcare, and ops roles, with two ongoing AI implementation projects aimed at reducing escalation rates and improving operational performance—signaling investment in automation within claims, enrollment, and member support.

Tech Stack 17 technologies

Core StackZendesk Salesforce Intercom PostgreSQL MySQL Python Power BI Tableau Looker Word Excel Outlook LivePerson R

What Imperial Health Plan of California, Inc. Is Building

◆Challenges

Reducing escalation rates
Improving ai performance
Identifying operational bottlenecks
Compliance with state regulators
Security system monitoring
Identifying process gaps
Streamlining registration workflows

▲Active Projects

Ai implementation
Ai performance monitoring

Hiring Activity

Accelerating9 roles · 9 in 30d

Department

Administration

Data

Enrollment

Healthcare

Ops

Sales

Support

Seniority

Junior

Mid

Manager

Senior

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About Imperial Health Plan of California, Inc.

Imperial Health Plan of California is a managed health care organization offering Medicare Advantage plans, including prescription drug coverage and chronic condition special needs plans, across California, Texas, New Mexico, Utah, and Arizona. Regulated by the California Department of Managed Health Care and state regulators in partner states, the company delivers coverage to seniors across multiple counties. Core operations center on member enrollment, claims processing, customer support, and care coordination. The organization employs 201–500 staff and actively recruits across administration, data, enrollment, healthcare, and operations functions.

HeadquartersPasadena, California

Company Size201–500 employees

Hiring MarketsUnited States

Frequently Asked Questions

What tech does Imperial Health Plan use for member support?

Zendesk, LivePerson, and Intercom handle member interactions and support workflows. Salesforce manages member relationship data, while Power BI, Tableau, and Looker handle analytics and reporting.

Where does Imperial Health Plan operate?

Headquarters in Pasadena, California. Medicare Advantage plans available in California, Texas, New Mexico, Utah, and Arizona, regulated by state managed health care departments in each state.