IAG Tech Stack

Australia's largest general insurer modernizing claims, underwriting, and risk operations

Insurance Sydney, New South Wales 10,001+ employees Public Company

IAG is a public-company insurance incumbent spanning Australia and New Zealand with 10,000+ staff and a 170-year claims history. The tech stack reveals a hybrid enterprise: mature ERP (SAP, SuccessFactors) and case-management layers (ServiceNow, Verint WFM) anchoring back-office workflows, layered with cloud infrastructure (Azure, AWS, Kubernetes, Docker) and data tooling (Tableau, Informatica, Collibra, MuleSoft). Current hiring is weighted toward ops, data, and engineering roles—not sales—while active projects map to internal transformation: governance embedding, GenAI adoption, operational resilience frameworks, and emerging-risk identification.

Tech Stack 64 technologies

Core StackJira Confluence ServiceNow SAP Tableau GitHub Azure DevOps Terraform Pulumi Go TypeScript AWS Power BI Collibra Informatica MuleSoft Kubernetes Docker Microsoft Office LinkedIn Learning Verint WFM UKG SuccessFactors Excel PowerShell Bash Azure SQL Apigee Anypoint Exchange+34 more

What IAG Is Building

◆Challenges

Litigation
Improving governance maturity
Identifying emerging insurance risks
Ensuring ethical data use
Improving operational resilience maturity
Ensuring compliance with privacy obligations
Continuous improvement of technology risk control
Aligning resilience frameworks with regulatory changes
Strengthening governance and operational resilience
Improving operational performance

▲Active Projects

Integration and automation assets
Embed technology and data governance practices across iag
Digital blended learning content development
Develop operational resilience frameworks
Implementation of the technology & operations risk culture plan
Organisational optimisation
Genai tool adoption
Enhancing compliance reporting frameworks
Market‑ready ctp pricing strategies
Lithium battery fire risk analysis

Hiring Activity

Accelerating260 roles · 130 in 30d

Department

Ops

Data

Engineering

Support

Insurance

Legal

Sales

Seniority

Mid

Senior

Junior

Manager

Lead

Intern

Director

Notable leadership hires: Employee Relations Lead, Operational Risk Lead, Delivery Lead

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About IAG

IAG operates Australia and New Zealand's largest general insurance portfolio, serving customers through brands including NRMA, CGU, SGIO, SGIC, WFI (Australia) and NZI, State, AMI, Lumley (New Zealand), plus joint ventures in Malaysia and India. The company underwrites home, motor, CTP, travel, boat, and leisure policies; operates a large claims function; and manages reinsurance placement and compliance frameworks. The organization maintains significant operational scale: 258 active job openings with 130 posted in the last 30 days, primarily in operations, data, and engineering disciplines. IAG's stated mission extends beyond claims settlement to community risk reduction and institutional influence as a major employer and investor.

HeadquartersSydney, New South Wales

Company Size10,001+ employees

Hiring MarketsAustralia, New Zealand

Frequently Asked Questions

What tech stack does IAG use?

Core systems: SAP, ServiceNow, Verint WFM, SuccessFactors, Tableau. Cloud: Azure, AWS, Kubernetes, Docker. Data/integration: Informatica, Collibra, MuleSoft, Apigee. Languages: Go, TypeScript, PowerShell, Bash. DevOps: Jira, GitHub, Azure DevOps, Terraform, Pulumi.

What is IAG working on?

Key projects: GenAI tool adoption, technology and data governance embedding, operational resilience frameworks, CTP pricing strategies, lithium battery fire risk analysis, compliance reporting enhancement, and organisational optimisation.