Claims processing and service operations for Germany's largest insurers
HUK-Coburg Dienstleistung handles claims adjustment and service delivery for one of Germany's largest insurers across two major hubs. The company is mid-scale (201–500 employees) and in active expansion—hiring velocity has accelerated, with 14 roles posted in the last month alone, concentrated in HR and operations. Current project focus spans lean implementation, shopfloor digitalization, and service organization redesign, suggesting a shift from legacy manual processing toward structured operational excellence and scalable workflows.
HUK-Coburg Dienstleistung is a captive service organization owned by HUK-COBURG, providing claims processing, claims settlement, and customer service operations. The company operates from two German locations (Jena and Saarbrücken) and serves the insurer's customer base across speed, reliability, and quality. The workforce mix emphasizes senior and mid-level talent in operations and HR, reflecting active investment in process design, team scaling, and leadership capability as the organization grows toward 150 employees.
Stack centers on Microsoft 365 (365, Office, Word, Excel, Outlook), Jira, Confluence, SAP SuccessFactors, Celonis, and ATOSS. This mix reflects enterprise workflow management, process mining, and HR systems common to large-scale operations.
Current initiatives include lean management implementation, shopfloor digitalization, service organization transformation, HR process design, and building a new operational excellence structure. A second location buildout is also underway, requiring workforce scaling and process design.
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