Hobart Food Equipment and Service Tech Stack

Field service and equipment maintenance for commercial foodservice operators

Retail Office Equipment Troy, Ohio 1,001–5,000 employees Public Company

Hobart Service handles preventive and emergency maintenance for commercial foodservice equipment across multi-location operations. The tech stack is heavily weighted toward Microsoft ecosystem (Dynamics 365 Field Service, Power Apps, Power Automate, Power BI) — a standard choice for distributed field-service networks — but the hiring composition reveals operational friction: support staff (170) vastly outnumber engineers (20), and pain points cluster around employee retention, service-quality consistency, and parts availability. This signals a business scaling field technician capacity while struggling to keep up with demand-side variability and internal process maturity.

Tech Stack 25 technologies

Core StackPower Apps Power Automate Power BI .NET JavaScript SolidWorks Dynamics 365 Excel Word Outlook Microsoft Office Microsoft 365 Dynamics 365 Field Service HTML CSS Azure REST SOAP Creo CRM DAX Microsoft Dynamics 365 Dynamics 365 Sales Dynamics 365 Customer Service Power Pages

What Hobart Food Equipment and Service Is Building

◆Challenges

Customer satisfaction
Employee retention
Managing worker's compensation claims
Meeting service revenue targets
Budget efficiency
Ensuring compliance with safety regulations
Budget management
Service quality
Improving customer service performance
Parts shortages

▲Active Projects

New product introduction
Installations and turnkeys
Spiff program coordination
Power bi dashboard development
Hr talent acquisition and compensation strategy implementation
Office information screen/sms scheduler updates
Process improvements and simplifications
Advanced installs

Hiring Activity

Decelerating250 roles · 65 in 30d

Department

Support

170

Ops

Engineering

Logistics

Data

Finance

Marketing

Seniority

Mid

Senior

Junior

Manager

Lead

Intern

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About Hobart Food Equipment and Service

Hobart Service provides on-site repair, maintenance, and preventive support for commercial foodservice equipment at mid-market restaurant groups and multi-unit operators. The company deploys factory-trained technicians to diagnose and resolve equipment failures and operates an OEM-parts supply chain and safety-compliance program. Revenue model is transactional service calls plus preventive service contracts. The business operates primarily in the United States across a geographically distributed network of service centers and field technicians.

HeadquartersTroy, Ohio

Company Size1,001–5,000 employees

Hiring MarketsUnited States

Frequently Asked Questions

What tech does Hobart Service use for field operations?

Dynamics 365 Field Service, Power Apps, Power Automate, and Power BI on Azure backend. REST/SOAP APIs and .NET for custom integrations. Core stack is Microsoft enterprise platform.

What are Hobart Service's main business challenges?

Employee retention, customer satisfaction consistency, parts shortages, meeting service revenue targets, and worker-compensation claim management. These suggest operational scaling friction in a field-service network.