Travel insurance platform with mobile app and 24/7 assistance
Heymondo operates a direct-to-consumer travel insurance business from Barcelona, built on PHP/Laravel + Nuxt with iOS/Android apps and a support-heavy org (4 support staff vs. 2 engineers). Active hiring in marketing (5 roles) and support (4) signals a shift toward customer acquisition and retention scaling rather than product-driven growth. Internal friction points—response-time delays, customer service tool inefficiency, and reactive financial reporting—suggest the company is hitting scaling walls across customer operations and back-office infrastructure.
Heymondo sells travel insurance plans direct to consumers, offering trip cancellation, baggage protection, medical assistance, and emergency support via a mobile app available globally. The platform provides 24/7 online medical chat, incident management, and access to policy documents through a dedicated Travel Assistance App. The company operates from Barcelona with a 51–200-person team and was founded in 2016. Geographic expansion is active, with visible efforts to penetrate the Polish market through affiliate partnerships and localized content.
Heymondo runs on PHP, Laravel, and MySQL for backend; Nuxt, Vue.js (Pinia), and Tailwind CSS for frontend; Docker and Nginx for infrastructure; plus iOS and Android native apps. Marketing and internal operations rely on Google Sheets, Excel, WordPress, and Meta platforms.
Active projects include scaling an affiliate network and partner integrations, expanding presence in Poland through social media and blog content, launching email marketing campaigns, and building financial planning and performance insights capability. Front-end work centers on Nuxt projects integrating headless CMS and APIs.
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