Helping Hands Home Care Tech Stack

Live-in and hourly home care provider across England & Wales

Hospitals and Health Care Alcester, Warwickshire 1,001–5,000 employees Founded 1989 Privately Held

Helping Hands operates one of the larger home care networks in England & Wales, serving clients with live-in, hourly, and specialized care (dementia, stroke, MS, Parkinson's). The tech stack reveals a hybrid operational model: ServiceNow + Freshservice for case/ticketing management, WordPress for web presence, and emerging data dashboards (Looker Studio) — typical of a scaled care provider moving from manual scheduling toward analytics. Hiring is accelerating across healthcare roles (clinical and carer training) alongside finance and ops, reflecting growth pressure and a push to improve profitability and service delivery metrics.

Tech Stack 22 technologies

Core StackServiceNow WordPress PHP JavaScript Jira GitHub AWS HubSpot Zapier Make Excel Freshservice ConnectWise HTML CSS Google Analytics 4 Git Google Meta Bing Google Search Looker Studio

What Helping Hands Home Care Is Building

◆Challenges

Improving efficiency and profitability
Operations smoothness
Customer base growth
Compliance maintenance
Service delivery improvement
Driving continued growth
Minimising service disruption
Supporting operational continuity
Improving efficiency, profitability and service delivery
Balancing quality care and business sustainability

▲Active Projects

Budgeting and forecasting across multiple business units
Developing financial models and dashboards
Improving financial reporting processes
Complex care services development
Clinical training for carers
Clinical governance improvement
Website roadmap planning
Content governance
Technical enhancements
Customer scorecard development

Hiring Activity

Accelerating15 roles · 10 in 30d

Department

Healthcare

Marketing

Ops

Data

Finance

Operations

Seniority

Manager

Senior

Lead

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About Helping Hands Home Care

Helping Hands provides home care services across England & Wales, operating since 1989. The company serves clients requiring live-in, hourly, respite, convalescent, and companionship care, with specialized programs for dementia, Parkinson's, multiple sclerosis, and post-stroke recovery. At 1,001–5,000 employees, Helping Hands employs a frontline care workforce alongside ops, finance, marketing, and clinical governance teams. Current operational focus spans financial modeling, clinical training standardization, website roadmap execution, and service delivery optimization across multiple business units.

HeadquartersAlcester, Warwickshire

Company Size1,001–5,000 employees

Founded1989

Hiring MarketsUnited Kingdom

Frequently Asked Questions

What is Helping Hands Home Care's tech stack?

ServiceNow, Freshservice, and ConnectWise for operations and ticketing; WordPress for web presence; Google Analytics 4, Looker Studio, and Zapier for data and workflow automation; GitHub and Jira for internal project tracking.

Where is Helping Hands Home Care headquartered?

Alcester, Warwickshire, United Kingdom. The company operates across England & Wales with 1,001–5,000 employees.