HEI Hotels & Resorts Tech Stack

Hotel investment and third-party management for institutional assets

Hospitality Norwalk, CT 10,001+ employees Founded 2002 Privately Held

HEI Hotels & Resorts operates a large-scale hotel management platform serving institutional investors across urban, suburban, and resort locations. The tech stack is operations-heavy—Revinate, Medallia, LightSpeed POS, Workday, and Cvent dominate—reflecting a company built on guest experience, revenue optimization, and operational efficiency rather than software development. Hiring skews heavily toward ops (80% of active roles), with junior-level staff filling the bulk of positions, indicating either high turnover in hospitality roles or rapid unit expansion.

Tech Stack 18 technologies

Core StackAdobe Creative Cloud Canva Workday PagerDuty Zoom Delphi Word Excel Medallia Meta Google Microsoft Office LightSpeed Revinate Outlook Cvent CCTV POS

What HEI Hotels & Resorts Is Building

◆Challenges

Compliance with regulations
Ensuring compliance with health/sanitation standards
Food waste control
Controlling labor and food costs
Guest satisfaction
Maximizing revenue while minimizing expenses
Re-booking repeat business
Energy efficiency
Meeting revenue goals
Optimizing room rental charges

▲Active Projects

Renovating entire building
Seasonal and special menu creation
Lions den opening 2026
Accident prevention program promotion
Preventative maintenance program
Revenue management programs
Implement company and franchise programs
Menu creation and daily specials planning
Energy efficiency improvement
Develop expense management controls

Hiring Activity

Steady750 roles · 290 in 30d

Department

Ops

581

Sales

Engineering

Finance

Hospitality

Operations

Security

Seniority

Junior

426

Mid

116

Manager

Director

Senior

Lead

Staff

C-Level

Notable leadership hires: Finance Director, Sales Director, Marketing Director, Director of Sales, Restaurant Director

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About HEI Hotels & Resorts

HEI Hotels & Resorts is a privately held hotel investment and management company founded in 1985, headquartered in Norwalk, Connecticut, with over 10,000 employees. The firm manages institutional hotel assets and operates across urban, super-suburban, and resort markets, focusing on profitable performance while building what they describe as a culture-driven organization. Their operating footprint spans the United States, United Kingdom, India, and New Zealand. Current initiatives center on preventative maintenance, energy efficiency, labor-cost control, guest satisfaction, and revenue management—common pain points for multi-unit operators managing compliance, food waste, and repeat bookings.

HeadquartersNorwalk, CT

Company Size10,001+ employees

Founded2002

Hiring MarketsUnited States, United Kingdom, India, New Zealand

Frequently Asked Questions

What tech does HEI Hotels & Resorts use?

Revinate (guest experience), Medallia (feedback), LightSpeed POS, Workday (HR), Cvent (event management), and Microsoft Office suite are core to operations. Also uses CCTV, PagerDuty, and Zoom for monitoring and collaboration.