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GroupCOS Tech Stack

BPO and contact-center outsourcing operating across nearshoring and offshoring markets

IT Services and IT Consulting Bogotá, D.C. 5,001–10,000 employees Privately Held

GroupCOS operates a 5,000+ person BPO and contact-center business headquartered in Bogotá with a heavily sales and support-focused org (431 of 490 active roles). The tech stack is Microsoft-centric (.NET, C#, SQL Server, Azure) paired with ServiceNow and Jira for ops — typical for a process-outsourcing firm managing high-volume telephony and customer service workflows. Hiring velocity remains steady with 164 new postings in the last 30 days, concentrated in junior sales and support roles, but churn and bilingual talent scarcity are recurrent pain points.

Tech Stack 47 technologies

Core Stack.NET C# ASP.NET SQL Server JavaScript PostgreSQL Power BI Linux MySQL ServiceNow Jira MVC Azure HTML CSS Entity Framework LINQ Microsoft Office Excel Teams NET Core SQL Windows macOS Wi-Fi VPN TeamViewer AnyDesk Microsoft 365 Google Workspace+15 more

What GroupCOS Is Building

◆Challenges

Recovering churned customers
Improving service quality
Lack of bilingual sales talent
Reducing churn
Large data set processing
Performance tuning
High-volume transactions
Customer churn
Recruiting bilingual sales agents
Process automation improvement

▲Active Projects

Sales campaign
Insurance and policy campaign via telephone channel
Retention campaign
Customer service and cross-selling
Post-paid product campaign
Visual materials for projects and campaigns
Audiovisual content for institutional videos
Social media graphics
Postpaid campaign – t-mobile
Personal development plans

Hiring Activity

Steady490 roles · 160 in 30d

Department

Sales

266

Support

165

Ops

26

Finance

10

Engineering

6

HR

6

Logistics

6

Data

1

Seniority

Junior

435

Mid

27

Senior

15

Intern

10

Manager

2

Lead

1

Notable leadership hires: Training Lead

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About GroupCOS

GroupCOS is a global business-process outsourcing and contact-center company delivering nearshoring and offshoring solutions from Colombia. The company operates across multiple verticals including insurance, telecommunications, and retention campaigns, with service delivery anchored in multilingual customer contact and customer-service operations. Active projects span sales campaigns, postpaid product sales, cross-selling initiatives, and institutional content production. The org is structured around high-volume inbound and outbound contact handling, supported by Microsoft infrastructure (Azure, SQL Server, Office 365) and operational tools like ServiceNow and Jira. International certifications underpin compliance and quality assurance across client engagements.

HeadquartersBogotá, D.C.

Company Size5,001–10,000 employees

Hiring MarketsColombia

Frequently Asked Questions

What tech stack does GroupCOS use?

GroupCOS runs on Microsoft technologies: .NET, C#, ASP.NET, SQL Server, and Azure. They also use PostgreSQL, MySQL, ServiceNow, Jira, Power BI, and Google Workspace, with remote-access tools like TeamViewer and AnyDesk.

What are GroupCOS's main operational challenges?

Customer churn and churn recovery are top priorities. Recruiting and retaining bilingual sales agents is a persistent bottleneck. High-volume transaction processing and performance tuning are also documented pain points.