General and life insurer scaling automation and data integration across Malaysia
Generali Malaysia operates as a large general insurer with growing life insurance exposure, now investing heavily in process automation, data consolidation, and compliance integration. The tech stack—SAS, SQL, Power BI, Python, Terraform, MLOps—reflects a data-driven organization, while active hiring in data (4 roles) and ops (4 roles) signals a push toward operational efficiency. Current projects span tax automation, 360-degree customer data views, and robotics automation, with pain points centered on regulatory compliance, data consistency, and financial reporting accuracy.
Generali Malaysia is one of the largest general insurers in the country and an emerging player in life insurance, backed by the Generali Group's 190-year heritage. The company serves individuals, families, and businesses through a network of over 1,600 employees, 9,000 agents and partners, and nationwide branches. Both its general and life insurance entities are PIDM members. The organization is actively modernizing its operations through data analytics, process automation, and customer data integration initiatives, while maintaining compliance with Malaysia's regulatory framework.
Core stack includes SAS, SQL, Power BI, Tableau, and Python for analytics; Terraform for infrastructure; MLOps for model operations; and legacy AS/400 and IBM i systems. Office tools (Excel, Word, PowerPoint) and Adobe Creative Suite round out the toolkit.
Key initiatives include tax process automation, building a 360-degree customer view, embedding compliance into strategic planning, robotics automation, and social media strategy and crisis management.
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